Document ID: 334043
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Enterprise Vault PST Locator does not scan /vol/vol0 on a Network Appliance Filer
Details:

Problem Description

The standard installation of the ONTAP operating system in Network Appliance Filers defaults to /vol/vol0.

The CIFS Server configuration automatically maps the C$ CIFS share to root (/) which corresponds to /vol/vol0

Enterprise Vault PST Locator will scan all volumes available on the Filer as part of normal operation.

In order to detect PST files which may be present on /vol/vol0 the scan will first include root (/) as a target and the C$ mapping is intentionally ignored to avoid duplicate scan operations.

Filers on which the standard configuration has been modified due to operating system upgrades or any other administrative purpose, and the C$ mapping no longer points to the volume hosting root (/) may result in the /vol/vol0 volume being ignored by the scan.



Versions Affected

This issue would affect all current versions of Enterprise Vault including Service Packs where the PST Locator feature is supported with Network Appliance Filers. For details about compatibility please refer to the article shown is the Related Documents section below.



Solution

An enhancement to overcome such configuration changes is scheduled to be included in Enterprise Vault 8.0 Service Pack 4



Disclaimer

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see  http://www.symantec.com



Supplemental Material:

System: Ref.#Description
ETrack: 1488598 PST locator cannot search the location /vol/vol0 on a netapp filer

Products Applied:
 Enterprise Vault for Microsoft Exchange 2007 7.5, 8.0
Last Updated: September 30 2009 10:15 AM GMT
Expires on: 09-30-2010
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Subjects:
 Enterprise Vault for Microsoft Exchange
   Pst Migration: Configuration

Languages:
 English (US)

Operating Systems:
Network Appliance

7.0

Windows Server 2003

Enterprise Server, Standard Server