Push installation of Backup Exec Remote Agent fails with Error :"Attempt to connect to server \\<RemoteServer> failed with the following error :Multiple connections to a server or shared resource by the same user using more than one user name are not allowed.."

Document ID: 327444
http://support.veritas.com/docs/327444

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Exact Error Message
Attempt to connect to server \\<Remote server > failed with the following error : "Multiple connections to a server or shared resource by the same user,using more than one user name are not allowed. Disconnect all previous connections to the server or shared resource and try again" ( Figure 1)

Details:

Figure 1

Cause :
A Shared resource (i.e: network drive), mapped on the media server which points to a resource on the remote server to which we are trying to push the Remote Agent. (Figure 2)

Figure 2

Resolution

Disconnect the mapped network drive ( Shared resource ) and re-run the installation (Fig.3)

Fig.3

Note :After the installation completes the resource can be mapped back.

For additional Information please refer Microsoft document http://support.microsoft.com/kb/938120

Related Documents:

http://support.veritas.com/docs/258982

http://support.veritas.com/docs/282609

http://support.veritas.com/docs/322881

Products Applied:
Backup Exec for Windows Servers 11d (11.0) 7170, 12.0, 12.5

Last Updated: July 10 2009 11:11 AM GMT
Expires on: 07-10-2010

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Subjects:
Backup Exec for Windows Servers
Remote Agent For Windows Servers: Install
Windows Server 2003
Publishing Status: Kcs

Languages:
English (US)

Operating Systems:
Windows 2000

Advanced Server SP4, Advanced Server Windows Powered SP4, Datacenter Server SP4, Professional SP4, Server SP4, Server Windows Powered SP4

Windows Server 2003

DataCenter, DataCenter (x64), DataCenter SP1, DataCenter SP1(x64), DataCenter SP2, Datacenter SP2(x64), Enterprise (IA64), Enterprise (x64), Enterprise SP1(x64), Enterprise SP2, Enterprise SP2(x64), Enterprise Server, Enterprise ServerSP1, R2, Standard Server, Standard Server SP1, Standard Server SP1 (x64), Standard Server SP2, Standard Server SP2 (x64), Standard Server(x64), Storage Server, Storage Server (x64), Storage Server SP1, Storage Server SP2, Web Server, Web Server SP1, Web Server SP2

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