Document ID: 327122
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Running the Expiry report in Outlook shows items beyond the expiry days when using ItemGranularityOnly indexing.
Details:
The report shows items that will expire within the next 60 days by default.   Items can be seen with an expiration higher than 60 if the ItemGranularityOnly schema type is being used for indexing and expiration is set to Modified date on the Storage Expiry tab of the Site Properties.  For more information on ItemGranularityOnly please refer to the link in the Related Documents section.  The item is displayed because an attachment, that has an older modified date, in the email falls within the 60 day range of expiration.  This will then show the item in the report that contains the attachment and display the days until the email is expired.  

NOTE:  If Expiry is run the attachment and email will not be expired until the email expiration date is met.  Expiry is run using the database entries and the report is gathered from the index,  therefore it will list the email in the report.  


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.


Supplemental Material:

System: Ref.#Description
ETrack: 1725179 Expiry report in Outlook shows items beyond the expiry days when using item granularity indexing schema.

Products Applied:
 Enterprise Vault for Microsoft Exchange 8.0, 8.0 SP1, 8.0 SP2, 8.0 SP3
Last Updated: November 20 2009 09:58 PM GMT
Expires on: 11-18-2019
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Subjects:
 Enterprise Vault for Microsoft Exchange
   Administration: Documentation
   Client: Other

Languages:
 English (US)

Operating Systems:
Windows Server 2003

Enterprise SP2, Enterprise SP2(x64), Standard Server SP2, Standard Server SP2 (x64), Storage Server SP2

Windows Server 2008

DataCenter (x64-64bit), Enterprise (x64-64bit), Standard (x64-64bit)