Document ID: 327066
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Error : "VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot provider was in an incorrect state."
Exact Error Message
V-79-10000-11212 - VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot provider was in an incorrect state.

Details:

Solution :

1. Check the Event Viewer Log for errors pertaining to VSS.


2. Examine the Volume Shadow Copy Service (VSS) writer status by running the command VSSADMIN LIST WRITERS. Review the output and ensure that the writers are all showing a State of "[1] Stable" and that Last Error is showing "No error."

Note: In most cases rebooting the server has resolved such issues, in case the issue is unresolved and the Writer continues to show failed status, proceed to step 3 .

3 .Refer to the following Microsoft article to troubleshoot the VSS Snapshot errors:

Microsoft Knowledge Base Article 887827-A Volume Shadow Copy Service (VSS) update-2 package is available.
 http://support.microsoft.com/default.aspx?scid=kb;en-us;887827


If the VSS errors still appear in the Event Log, please contact Microsoft Support for further information.



Supplemental Material:

System: Ref.#Description
UMI: V-79-10000-11212 VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot provider was in an incorrect state

Products Applied:
 Backup Exec 11d (11.0), 11d (11.0) 6235, 11d (11.0) 7170, 12.0, 12.5
Last Updated: June 24 2009 05:00 PM GMT
Expires on: 06-24-2010
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Subjects:
 Backup Exec
   Application Basics: Troubleshoot
   Open File Option: Troubleshoot

Languages:
 English (US)

Operating Systems:
Windows Server 2003

DataCenter, DataCenter SP1, DataCenter SP2, Enterprise (x64), Enterprise SP2, Enterprise SP2(x64), Enterprise Server, R2, Standard Server, Standard Server(x64), Storage Server, Storage Server SP2, Web Server, Web Server SP2