Document ID: 326836
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How to troubleshoot backup jobs that fail with the error message " Final error: 0xe00084af - The directory or file was not found, or could not be accessed "
Exact Error Message
Final error: 0xe00084af - The directory or file was not found, or could not be accessed.

Final error category : Job Errors


For additional information regarding this error refer to link V-79-57344-33967

Details:

Backup jobs fail with the error message shown above.  However, the job logs may or may not indicate which directory cannot be found or accessed. This error can occur because of one of the reasons mentioned below:

1. The resource selected for backup does not still exist in the environment.

2. Changes made in Active directory or workgroup with regards to the User name or password used by Backup Exec (Service Account or Logon Account).

3. TCP Port 10000 for Network Data Management Protocol (NDMP) that Backup Exec uses is being shared or block by another application on the remote machine.


Resolution:

To resolve the issue, perform either of the following solutions:

Solution 1:

Verify that the resource to be backed up still exists in the environment. If the resource does not exist, modify the backup job selection list and remove the entry for the  resource per the following steps:

1. From the Job Setup tab, right-click on the concerned backup job. Select Properties
2. Select the Selections option.
3. Click on "View Selection Details".
4. Locate and delete the entry referring to the resource.

Solution 2:

Logon to the media server as the logon account associated with each job and confirm the latest password has been entered.  If the account password is changed in Active Directory or workgroup, then the change will need to be reflected in the Backup Exec console at Network, Logon Accounts.  See TechNote 309389 in the Related Documents Section below for further details on changing logon account passwords.

 

Solution 3:

Change the NDMP port to something other than 10000 which is the default port on all servers that are being backed up by Backup Exec.  For more information on this, review the following document:
 http://support.veritas.com/docs/255174
How to change the default port used by the Backup Exec Remote Agent for Windows Servers (RAWS)

Note:  If the steps above do not resolve the issue, review the TechNotes in the Related Documents Section below for further troubleshooting information.

 







Supplemental Material:

System: Ref.#Description
Error Code: e0008488 Access is denied
Error Code: 0xe00084af The directory or file was not found, or could not be accessed.
UMI: V-79-57344-33967 The directory or file was not found, or could not be accessed

Products Applied:
 Backup Exec 11d (11.0), 12.0, 12.5
Last Updated: July 23 2009 06:40 PM GMT
Expires on: 07-23-2010
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Subjects:
 Backup Exec
   Operating System: Configuration

Languages:
 English (US)

Operating Systems:
Windows Server 2003

Enterprise Server