Event ID 3174 An archive marked items request has failed. Not all of the messages could be returned to their original state

Document ID: 324059
http://support.veritas.com/docs/324059

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Exact Error Message
Event ID: 3174
An ArchiveMarkedItems request has failed. Not all of the messages could be returned to their original state

Details:

During an archiving run, messages may remain in a pending state even if the vault store is set to remove safety copies immediately after archive. A Dtrace of ArchiveTask will resemble the following.

Example:

[6696] (ArchiveTask) <5156> EV:M CMailboxHelper::CheckMsgTimeStamp() - CallTimeStamp: 2009-04-30T15:45:17, MsgTimeStamp: 2009-04-30T15:43:27

[6696] (ArchiveTask) <5156> EV:M CCAHelper::UAMI() - Error [0x80070005]

[6696] (ArchiveTask) <5156> EV:M CCAAgentHelper::UAMI() - Error [0x80070005]

[6696] (ArchiveTask) <5156> EV~E Event ID: 3174 An ArchiveMarkedItems request has failed. Not all of the messages could be returned to their original state. These messages will remain as pending archive in the users mailbox. |Mailbox: /o=MRM/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=mnmorris |Folder: |Error: Access is denied. [0x80070005] |

[6696] (ArchiveTask) <5156> EV:L CArchivingAgent::ArchiveMarkedItems() (Exit) |Access is denied. [0x80070005] |

[6696] (ArchiveTask) <5156> EV:M :AgentMessageDispenser::ActivateObject() |An error that we do not specifically recognize has occurred, so we'll just increment this messages retry count |

[6696] (ArchiveTask) <5156> EV:H :AgentMessageDispenser::ActivateObject() |Exiting routine at point A |

[6696] (ArchiveTask) <5156> EV:M :AgentMessageDispenser::ProcessNextMessage() |ActivateObject has returned failure |

6696] (ArchiveTask) <5156> EV:M :AgentMessageDispenser::ProcessNextMessage() |Activate object returned with status AGENTS_E_DISPRETRY. The retry count will be incremented, and the message reposted to the end of the queue |

[6696] (ArchiveTask) <5156> EV:M :AgentMessageDispenser::ProcessNextMessage() |Exceeded the maximum retry count for this message (4). |Will write to the event log. |

[6696] (ArchiveTask) <5156> EV~W Event ID: 2270 A queued operation exceeded the retry count and has been discarded|m_pIArchiveAction->ArchiveMarkedItems

Solution:

Verify that the Enterprise Vault Service account has the correct permissions in Microsoft Exchange using the related document linked below.

Related Documents:

http://support.veritas.com/docs/320542

Products Applied:
Enterprise Vault for Microsoft Exchange 8.0 SP1

Last Updated: June 15 2009 09:54 AM GMT
Expires on: 06-15-2010

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Subjects:
Enterprise Vault for Microsoft Exchange
Publishing Status: Kcs
Windows Server 2003
Publishing Status: Kcs

Languages:
English (US)

Operating Systems:
Windows Server 2003

Enterprise SP2

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