Document ID: 323077
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'Unknown Error' is generated when attempting to delete a corrupt message from the Journal mailbox
Exact Error Message
Unknown Error

Details:
After determining that an item is corrupt and should be deleted from the Journal mailbox Failed to Copy folder performing a delete on the item results in an error of 'Unknown Error'.


Workaround:

1. Highlight the item(s)

2. In Outlook for the Journal Mailbox go to Edit, Move to Folder on the tool bar.

3. Select the Deleted Items folder.

4. The corrupt item in the Failed to Copy folder are moved to the Deleted Items folder.

5. Once the items are in the Deleted Items folder, they can be deleted normally.


Products Applied:
 Enterprise Vault for Microsoft Exchange 2007 7.5 SP3
Last Updated: June 24 2009 02:59 PM GMT
Expires on: 06-24-2010
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Subjects:
 Enterprise Vault for Microsoft Exchange
   Journalling: Less Than Expected Being Journalled
   Publishing Status: Kcs
Windows Server 2003
   Publishing Status: Kcs

Languages:
 English (US)

Operating Systems:
Windows Server 2003

Standard Server