When using Bare Metal Restore (BMR) a restore generates the following error:"Failed to install network driver

Document ID: 322756
http://support.veritas.com/docs/322756

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When using Bare Metal Restore (BMR) a restore generates the following error:"Failed to install network driver - check WINBOM"

Details:

DETAILS:

This error will occur if the RIS driver for the Broadcom NetXtreme II chipset is missing or fails to load during the WinPE initialization.

ERROR CODE/MESSAGE

BMR restore error:"Failed to install network driver - check WINBOM"

RESOLUTION:

To resolve this issue, perform the following steps:

1. Confirm the NIC chipset:

http://www.broadcom.com/support/ethernet_nic/downloaddrivers.php

Download drivers for the following chipsets:

5706, 5708, 5709, 5716

2. Download Windows Remote Installation Service (RIS) Drivers if the chipset you NIC is one of 5706, 5708, 5709 and 5716

http://www.broadcom.com/support/ethernet_nic/netxtremeii.php

3. Unzip the driver and you will get two files:

b06nd.inf

b06nd51x.sys

4. Find these two files in the Shared Resource Tree (SRT) directory and replace them

Note: If you can't find the two files under the SRT directory please place them under following directories:

b06nd.inf to <srt_path>\i386\inf

b06nd51x.sys to <srt_path>\i386\system32\drivers

5. Create a new ISO with this SRT if you will boot from CD, or run prepare to restore again if you will boot using PXE.

Symantec recommends cleaning the boot files under TFTP directory before preparing to restore.

Products Applied:
NetBackup Enterprise Server 6.5.2
NetBackup with the BMR option 6.5.2

Last Updated: June 24 2009 12:37 AM GMT
Expires on: 365 days from publish date

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Subjects:
NetBackup Enterprise Server
   Nbu Add-Ons And Options: Bare Metal Restore
NetBackup with the BMR option
   Publishing Status: Kcs
Windows Server 2003
   Publishing Status: Kcs

Languages:
English (US)

Operating Systems:
Windows Server 2003

Standard Server

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