Document ID: 321600
http://support.veritas.com/docs/321600
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http://support.veritas.com/docs/321600
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The Backup Exec Server service (beserver.exe) stops when SMTP notification is attempted.
Details:
With a recipient configured for SMTP notification within Backup Exec for Windows Servers, testing or using job/alert notification may cause the Backup Exec Server service (beserver.exe) to stop. The crash will be reported in libvxsmtpmail3i.dl.
Workaround:
Instead of using SMTP notification, use MAPI (Exchange) or VIM (Lotus) for email.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers. There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
With a recipient configured for SMTP notification within Backup Exec for Windows Servers, testing or using job/alert notification may cause the Backup Exec Server service (beserver.exe) to stop. The crash will be reported in libvxsmtpmail3i.dl.
Workaround:
Instead of using SMTP notification, use MAPI (Exchange) or VIM (Lotus) for email.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers. There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Supplemental Material:
| System: Ref.# | Description |
| ETrack: 1588070 | NOTIF: beserver.exe crashes on attempted SMTP notification. |
Products Applied:
Backup Exec for Windows Servers 12.5
Backup Exec for Windows Servers 12.5
Last Updated: July 01 2009 08:27 PM GMT
Expires on: 365 days from publish date
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Expires on: 365 days from publish date
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Subjects:
Backup Exec for Windows Servers
Application: Notification
Backup Exec for Windows Servers
Application: Notification
Languages:
English (US)
English (US)
Operating Systems:
Windows Server 2003
Windows Server 2003
DataCenter, Enterprise Server, R2, Standard Server
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20330 Stevens Creek Blvd. Cupertino, CA 95014
World Wide Web: http://www.symantec.com,
Tech Support Web: http://entsupport.symantec.com,
E-Mail Support: http://seer.entsupport.symantec.com/email_forms,
FTP: ftp://ftp.entsupport.symantec.com or http://ftp.entsupport.symantec.com
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