Enterprise Vault buttons do not show up in Exchange 2007 Outlook Web Access ( OWA )
Details:
Enterprise Vault uses port 80 and 443 to communicate with
Outlook Web Access (OWA). The Enterprise Vault buttons will not appear if
there is a firewall between the Client Access Server (CAS), Exchange Mailbox
Server or the Enterprise Vault Server that blocks communication through these
ports. The port in question will be dependant on the current method
configured to connect to the Exchange Virtual Directory. By Default, this
connection uses SSL (HTTPS), or port
443.
Confirmation:
Enable OWA Diagnostic logging on the
Exchange 2007 CAS server by adding the following line in the web.config:
Step
1: From the Exchange 2007 CAS server, navigate to the "Program
Files\Microsoft\Exchange Sever\Owa and open the web.config with Notepad.
Step
2: Enter the following key in the "<add key>" section located 3 lines
after "example"
<add key="EnterpriseVault_LogEnabled"
value="true"/>
Step 3: From the Exchange 2007 CAS server verify that
the logs were created in the directory listed below.
"Install_path\Program Files\Enterprise Vault\OWA 2007\logs:"
Step 4: Look
for the following errors:
[WebDAVRequest::Send] Exception sending WebDAV
request: System.Net.WebException: The remote server returned an error: (400) Bad
Request
[WebDAVRequest::Send] Exception sending WebDAV request:
System.Net.WebException: Unable to connect to the remote server --->
System.Net.Sockets.SocketException: A connection attempt failed because the
connected party did not properly respond after a period of time, or established
connection failed because connected host has failed to respond
<IPAddress>:443
Note: <IPAddress> will be the
Exchange 2007 Mailbox Role
Server.
Resolution:
1. Verify the server the
above IP address belongs to.
2. Disable the Firewall, or allow two way
communication on port 80 and/or port 443 between the CAS Server(s), Mailbox
Server(s) and/or Enterprise Vault server(s) found in the above log.
3. Clear
Internet Explorer temporary internet files, and attempt to log onto Outlook Web
Access (OWA) again.
Products Applied:
Enterprise Vault for Microsoft Exchange 2007 7.5, 2007 7.5 SP1, 2007 7.5 SP2, 2007 7.5 SP3, 2007 7.5 SP4, 2007 7.5 SP5, 2007 7.5 SP6, 8.0 SP1, 8.0 SP2, 8.0 SP3
Subjects:
Enterprise Vault for Microsoft Exchange
Owa: Configuration: Exchange 2007, Error Viewing
Publishing Status: Kcs
Windows Server 2003
Publishing Status: Kcs
Languages:
English (US)
Operating Systems:
Windows Server 2003Standard Server SP2
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