Document ID: 319693
http://support.veritas.com/docs/319693 E-Mail Colleague IconE-Mail this document to a colleague

"The Backup Exec Remote Agent for Windows Systems on the remote computer is a previous or incompatible version" alert occurs when attempting to select remote machines in the backup selection list
Exact Error Message
The Backup Exec Remote Agent for Windows Systems on the remote computer is a previous or incompatible version. If you have configured advertising on the remote computer, please go to the favorites node, locate this machine, and make your backup selection there.

Details:

Though Backup Exec can be used in a rolling upgrade configuration with older Agent versions during the upgrade process (see the Software Compatibility List in the Related Documents Section for more information), a warning message will be displayed when making remote backup selections or in the job log once a job has been created, when older Agents are used.  Backups and restores can usually continue normally until the Remote Agents are upgraded, but new features will be disabled until the Agent has been upgraded to the same version as the Backup Exec media server.

Note: Backups and restores with a rolling upgrade should only be done on a temporary basis and the Remote Agents should be upgraded as soon as possible to assure optimal backup and restore performance.



Supplemental Material:

System: Ref.#Description
UMI: V-259-0001 The Backup Exec Remote Agent for Windows Systems on the remote computer is a previous or incompatible version

Products Applied:
 Backup Exec for Windows Servers 12.5
Last Updated: February 18 2009 09:46 PM GMT
Expires on: 02-18-2010
Subscribe Via E-Mail IconSubscribe to receive critical updates about this document

Subjects:
 Backup Exec for Windows Servers
   Application: Remote Agent For Nt, Troubleshooting

Languages:
 English (US)

Operating Systems:
Windows Server 2003

Enterprise Server, Standard Server

Windows Server 2008

DataCenter (x64-64bit), DataCenter (x86-32bit), Enterprise (x64-64bit), Enterprise (x86-32bit), Server Core, Standard (x64-64bit), Standard (x86-32bit), Web Server (x64-64bit), Web Server (x86-32bit)