Document ID: 319148
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During a Client-Driven PST Migration, the Directory Service logs an Event ID 8567 error.
Details:
Error logged:

 

Explanation:

This issue can surface if the PST chunk that exists in the PST Holding Folder gets out of synch with what the client machine thinks is supposed to exist in the PST Holding Folder.  This issue can be verified by confirming the following details:

Using the PST file that is recorded in the error, query the Enterprise Vault Directory db using the following query.

Use EnterpriseVaultDirectory
Select HoldingLocation, MigrateLocation
From PSTFile
Where Filespecification  = 'PST In Error'

This query will give you the chunk that is being migrated.

 

Using the results of this query, you can go to the PST Holding Folder and locate the PST chunk.

 

The chunk has the format of pstA_B.db where "A" is the PST file number and "B" is the chunk number. Applicable client registry keys will be shown in a sub key named after the PST file number.

From the workstation that has the PST that is being migrated go to the registry underneath HKCU\Software\KVS\Enterprise Vault\Client\SiteEntryID\PSTImport\<PST File Number> and locate the following.

 

From here you can see that we have a mismatch between the client and the database as recorded in the LastCopiedChunk.

Solution:

Modify the LastCopiedChunk registry key on the client workstation to match that as recorded in the database.
Using this technote as an example, the 'LastCopiedChunk' value would be changed from '3' to '4'.

Note:
Due to the administrative overhead involved in these modifications we will be seeking to enable an automatic process to deal with this issue.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.



Supplemental Material:

System: Ref.#Description
ETrack: 1653431 PST client driven migrations fail with event 8567 - Chunk number does not match that on file. Reference 'HasPstChunkMigrated'
Event ID: 8567 Error occurred with client-driven migration of PST. Chunk number does not match that on file. Reference: 'HasPstChunkMigrated'

Products Applied:
 Enterprise Vault for Microsoft Exchange 2007 7.5, 2007 7.5 SP1, 2007 7.5 SP2, 2007 7.5 SP3, 2007 7.5 SP4, 2007 7.5 SP5, 2007 7.5 SP6, 8.0, 8.0 SP1, 8.0 SP2, 8.0 SP3
Last Updated: December 15 2009 08:08 AM GMT
Expires on: 365 days from publish date
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Subjects:
 Enterprise Vault for Microsoft Exchange
   Pst Migration: Errors During Migration
   Publishing Status: Kcs
Windows Server 2003
   Publishing Status: Kcs
Windows Server 2008
   Publishing Status: Kcs

Languages:
 English (US)

Operating Systems:
Windows Server 2003

Enterprise SP2, Enterprise Server, Enterprise ServerSP1, R2, Standard Server, Standard Server SP1, Standard Server SP2

Windows Server 2008

Enterprise (x64-64bit) SP2, Enterprise (x86-32bit)