Document ID: 318535
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Exchange GRT (Granular Restore Technology) Backups receive a jet database error -1022 incremental backing up to a remote B2D (Backup to Disk) ExaGrid Device after Hotfix 310648 has been installed.
Exact Error Message
Unable to complete the operation for the selected resource using the specified options. The following error was returned when opening the Exchange Database file: '-1022 There is a disk IO error. '

Details:
Exchange GRT (Granular Restore Technology) Backups receive a jet database error -1022 incremental backing up to a remote B2D (Backup to Disk) ExaGrid Device after Hotfix 310648 has been installed.

Error in the job log:
0xe00084af - The directory or file was not found, or could not be accessed.
Backup- \\Exchange Server Name\Microsoft Information Store\First Storage Group
Database  was not found, or could not be accessed.
Database  was not found, or could not be accessed.

Error in beremote debug log on Backup Exec server:
[3396] 02/24/09 16:23:53 JetExternalRestore(2) - ERROR::RC = -1022 - -1022 There is a disk IO error.
[3396] 02/24/09 16:23:54 Using EDB Provider for Browse/Backup.
[3396] 02/24/09 16:23:54 Logon: m_lpMAPISession->Logon returned 80004005
[3396] 02/24/09 16:23:54 OPEN DATABASE FAILED: -1022 There is a disk IO error.

SOLUTION:
Run LiveUpdate and install the latest hotfixes.
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

Then add the following registry key on the Backup Exec media server:
Key : HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VirtFile
Value: VFF Extended Timeout
Type: DWORD

The Maximum value is 600 seconds.
Start out at 240 seconds at first. If error still occurs then 480, before going to 600.

A restart of  "Backup Exec Remote Agent for Windows Systems " service is required for change to take effect.



Supplemental Material:

System: Ref.#Description
ETrack: 1515617 Exch GRT Backups receive a jet database error -1022 inc backing up to a remote B2D ExaGrid Device after hotfix Exch GRT Backups receive a jet database error -1022 inc backing up to a remote B2D ExaGrid Device after 310648

Products Applied:
 Backup Exec for Windows Servers 12.0 SP2
Last Updated: June 25 2009 02:22 PM GMT
Expires on: 365 days from publish date
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Subjects:
 Backup Exec for Windows Servers
   Publishing Status: Kcs
Backup Exec for Windows Servers Agent for Microsoft Exchange Server
   Publishing Status: Kcs
Windows Server 2003
   Publishing Status: Kcs

Languages:
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Operating Systems:
Windows Server 2003

Standard Server