Installation or Uninstall of AOFO (Advanced Open File Option) causes an alert during the Remote Agent for Windows Servers (RAWS) Installation "You must reboot this system to complete a previous installation of Remote Agent"

Document ID: 318507
http://support.veritas.com/docs/318507

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Exact Error Message
V-225-: Error: You must reboot this system to complete a previous installation of Remote Agent. After rebooting, run the Setup program again. ***To search for information about this error, click here. V-225-146: Cancel the installation and Rollback... ***

Details:
If a reboot of the remote server is pending from a previous Installation or Uninstall of the Advanced open file Option the Installation of RAWS Fails out with the following error reported in Bkupinst.htm.

: ****************************************************************
: Symantec Backup Exec Remote Agent for Windows Systems Installation Log
: ****************************************************************
: Start Uninstalling (Modify) Symantec Backup Exec Remote Agent for Windows Systems...
: V-225-: Error: You must reboot this system to complete a previous installation of Remote Agent. After rebooting, run the Setup program again. ***To search for information about this error, click here.
: V-225-146: Cancel the installation and Rollback... ***To search for information about this error, click here.
: Failed to uninstall Symantec Backup Exec Remote Agent for Windows Systems. Return code=1602
: WARNING: Installation has been canceled.
Note: This issue can sometimes occur even after the remote machine has been rebooted.

Implement the Following steps for the resolution :

1. Click on Start -> Run -> Type "Regedit" -> Press Enter [Click Ok]

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

2. Search for the string "AofoReboot" at:

My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\AofoReboot

3. Delete the AofoReboot Key. Exit the Registry.

4. Start the Remote Agent Installation again by Double clicking the SetupAA.cmd from RAWS32 Folder

Related Documents:

http://support.veritas.com/docs/258982

http://support.veritas.com/docs/302499

http://support.veritas.com/docs/314046

Supplemental Material:

System: Ref.#	Description
UMI: V-225-146	Cancel the installation and Rollback... To search for information about this error, click here.
UMI: V-225-	Error: You must reboot this system to complete a previous installation of Remote Agent. After rebooting, run the Setup program again.

Products Applied:
Backup Exec 10d (10.1), 11d (11.0), 12.0, 12.5

Last Updated: February 18 2009 07:03 PM GMT
Expires on: 02-03-2010

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Subjects:
Backup Exec
Open File Option: Install, Troubleshoot
Remote Agent For Windows Servers: Install

Languages:
English (US)

Operating Systems:
Windows Server 2003

Enterprise Server, Standard Server

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