Document ID: 317350
http://support.veritas.com/docs/317350 E-Mail Colleague IconE-Mail this document to a colleague

The Backup Exec System Recovery (BESR) console hangs forever at 'calculating status'.
Details:
The Backup Exec System Recovery (BESR) console hangs forever at 'calculating status'. This has been seen when the workstation's web browser is configured to use a Proxy Server.

The following workarounds are available:

1. Remove Proxy Server from workstation's web browser.
2. Allow anonymous access to  http://securityresponse.symantec.com on your Proxy Server.
3. Stop the 'Backup Exec System Recovery' service (VProSvc.exe) and change the Log On account to use an account that has permissions to access the internet via the Proxy Server (Figure 1). Restart the service.

Figure 1:

 

If none of these workaround correct the issue, please do the following to disable the Threatcon problem:

 1: Upgrade to BESR 8.5.5
 2: Unplug your Network Cable and open the BESR console.   Verify under help and about that you are running 8.5.5.
 3: Close BESR and plug your Network Cable back into the machine.
 4: After closing BESR and plugging your network cable back in, go to the C:\Documents and Settings\(user that installed BESR folder)\Application Data\Symantec\Backup Exec System Recovery.  In this folder, there is a file called UserPreferences.XML.
 5: Open the file UserPreferences.XML in Notepad.exe.
 6: Change the line that reads <IsThreatConEnabled>true</IsThreatConEnabled> to <IsThreatConEnabled>false</IsThreatConEnabled>
 7:  Save the file and close it.
 8: BESR should now open without hanging and there will be a message in the ThreatCon area stating that "ThreatCon current status is Unavailable".
   


Supplemental Material:

System: Ref.#Description
ETrack: 1540557 BESR sits at calculating status indefinitely, due to the threatcon.

Products Applied:
 Backup Exec System Recovery Desktop Edition 8.5, 8.5 .1 SP1, 8.5 .2 SP2
Last Updated: July 09 2009 08:18 PM GMT
Expires on: 03-10-2010
Subscribe Via E-Mail IconSubscribe to receive critical updates about this document

Subjects:
 Backup Exec System Recovery Desktop Edition
   Publishing Status: Kcs
Backup Exec System Recovery Server Edition
   Publishing Status: Kcs
Windows Server 2003
   Publishing Status: Kcs
Windows Server 2008
   Publishing Status: Kcs
Windows Small Business Server 2008
   Publishing Status: Kcs
Windows Vista
   Publishing Status: Kcs
Windows XP
   Publishing Status: Kcs

Languages:
 English (US), French, German, Spanish, Italian

Operating Systems:
Windows XP

Pro 5.1

Windows Server 2003

DataCenter, DataCenter (IA64), DataCenter (x64), DataCenter SP1, DataCenter SP1(IA64), DataCenter SP1(x64), DataCenter SP2, Datacenter SP2(x64), Enterprise (IA64), Enterprise (x64), Enterprise SP1(IA64), Enterprise SP1(x64), Enterprise SP2, Enterprise SP2(x64), Enterprise Server, Enterprise ServerSP1, R2, Standard Server, Standard Server SP1, Standard Server SP1 (x64), Standard Server SP2, Standard Server SP2 (x64), Standard Server(x64), Storage Server, Storage Server (x64), Storage Server SP1, Storage Server SP2, Web Server, Web Server SP1, Web Server SP2

Windows Vista

Business (x64) 6.0.6000, Business (x86) 6.0.6000, Business RC2, Enterprise 6.0.6000, Enterprise RC2, Home Basic (x64) 6.0.6000, Home Basic (x86) 6.0.6000, Home Premium (x64) 6.0.6000, Home Premium (x86) 6.0.6000, Home Premium RC2, Home RC2, RC2, Starter (x86) 6.0.6000, Ultimate (x64) 6.0.6000, Ultimate (x86) 6.0.6000, Ultimate RC2

Windows Server 2008

DataCenter (x64-64bit), DataCenter (x86-32bit), Enterprise (x64-64bit), Enterprise (x86-32bit), Itanium, Server Core, Standard (x64-64bit), Standard (x86-32bit), Web Server (x64-64bit), Web Server (x86-32bit)

Windows Small Business Server 2008

Premium Edition, Standard Edition