Granular Recovery Technology (GRT) based backup of Exchange Database or Active Directory (using the Active Directory Granular Restore Option) to a Backup to Disk (B2D) Folder on NetApp NAS device fails with error "Final error: 0xe00084af - The directory or file was not found, or could not be accessed"
Exact Error Message
Final error: 0xe00084af - The directory or file was not found, or could not be accessed.
Final error category: Job Errors
For additional information regarding this error refer to link V-79-57344-33967
Details:
When backing up an Exchange database or Active Directory to
B2D created on NAS device with GRT option enabled, backups fail with the above
error. Backup Exec writes the data to the B2D but it fails during the
verification operation as it is not able to read the data from that B2D on NAS.
The configuration of the NAS device is as follows:
Name: NetApp FAS
2050
Operating System : Data Ontap 7.3 ( Emulating Windows OS)
Protocol :
CIFS Protocol
When the backup fails with the above error,SGMON logs shows
the following error:
BEREMOTE: [11/19/08 12:09:37]
[5664]
DeviceIoControl:FSCTL_SET_ZERO_DATA failed, lastError =
00000001
BEREMOTE: [11/19/08 12:09:37]
[5664]
Session aborted prematurely
(3)
Cause:
This error comes up because this NAS device
is does not support the command FSCTL_SET_ZERO_DATA. This is found in the
Netapp documentation. Abstract of this documentation is as follows:
Bug
Type CIFS
Description
Formatted Data ONTAP does not support
the IOCTL calls required for NTFS sparse files. These calls include
FSCTL_SET_SPARSE, FSCTL_SET_ZERO_DATA and
FSCTL_QUERY_ALLOCATED_RANGES.
Workaround:
1. Run the
backups without the Granular Restore Technology(GRT) option enabled.
2. As
suggested by NetApp, formatted Windows clients can use iSCSI protocol instead of
CIFS for connecting to the filer and then start using NTFS sparse file
functionality.
Related Documents:282249: Symantec Backup Exec for Windows Servers (tm) 11d (11.0.6235 and 11.0.7170) Hardware Compatibility List. Includes HCL information for supported drives, libraries, virtual tape devices, fibre-channel HBAs, switches, routers/bridges, VSS, NDMP and iSCSI components. For printing purposes, the latest version of Acrobat is recommended. http://support.veritas.com/docs/282249294294: Symantec Backup Exec for Windows Servers (tm) 12 Hardware Compatibility List (HCL). Includes HCL information for supported drives, libraries, virtual tape devices, fibre-channel HBAs, switches, routers/bridges, VSS, NDMP and iSCSI components. http://support.veritas.com/docs/294294306831: Symantec Backup Exec for Windows Servers (tm) 12.5 Hardware Compatibility List (HCL). Includes HCL information for supported drives, libraries, virtual tape devices, fibre-channel HBAs, switches, routers/bridges, VSS, NDMP and iSCSI components. http://support.veritas.com/docs/306831311195: Granular Recovery Technology (GRT) based backup of Exchange Database to a Backup to Disk (B2D) Folder fails with error "Final error: 0xe00084af - The directory or file was not found, or could not be accessed" http://support.veritas.com/docs/311195321272: Granular Recovery Technology (GRT) based backup of Exchange Database to a Backup to Disk (B2D) Folder fails with error "Final error: 0xe00084af - The directory or file was not found, or could not be accessed" if compression is enabled on the B2D target hard disk http://support.veritas.com/docs/321272326836: How to troubleshoot backup jobs that fail with the error message " Final error: 0xe00084af - The directory or file was not found, or could not be accessed " http://support.veritas.com/docs/326836
Acknowledgements
NetApp
Products Applied:
Backup Exec 11d (11.0), 12.0, 12.5
Subjects:
Backup Exec
Agent For Exchange: Backup-Restore
Languages:
English (US)
Operating Systems:
Windows Server 2003Enterprise Server, Standard Server
Windows Small Business Server 2003
Standard Edition
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