When using the Granular Restore Option (GRO) to open a recovery point of a Windows 2003/2008 SBS server, an error is seen (Figure 1) when clicking on 'Exchange Mail'.

Figure 1:

 

Workaround:

The following procedure puts Backup Exec System Recovery (BESR) into evaluation mode:

1. Open REGEDIT

2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec System Recovery\8.5

Note: for 64bit operating systems, this will be:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Backup Exec System Recovery\8.5

3. Delete the following keys: AK, LO, MLO & O

4. Restart the Backup Exec System Recovery service (VProSvc.exe)

5. Run a full backup of SBS server

6. Open this newly created recovery point using GRO

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

Solution:

This issue is resolved in Backup Exec System Recovery 8.5.4.