Document ID: 313462
http://support.veritas.com/docs/313462 E-Mail Colleague IconE-Mail this document to a colleague

Remote agent for Backup Exec System Recovery cannot be push installed
Details:
Issue:
The remote agent for Backup Exec System Recovery cannot be push installed to a remote system.

Solution:

Before proceeding further, ensure that the user is logged directly onto the system and is not using remote desktop.

1. Copy the contents of the following folder to the remote system. C:\Program files\Symantec\Backup Exec System Recovery\Packages\Agent
Note: If this folder is empty, reinstall the software using the "Custom Install..." option, select the drop down the User Interface option and make sure "Agent Deployment" is installed.

2. Run the Windows Installer package "Symantec Backup Exec System Recovery".

3. Reboot the system.

4. Attempt to connect to the system.

Please refer to the Related Documents section for more information on troubleshooting the push-installation issues.

Products Applied:
 Backup Exec System Recovery Desktop Edition 8.0, 8.0 .01 SP1, 8.0 .02, 8.0 .03 SP3, 8.5
Last Updated: May 04 2009 07:28 AM GMT
Expires on: 05-04-2010
Subscribe Via E-Mail IconSubscribe to receive critical updates about this document

Subjects:
 Backup Exec System Recovery Desktop Edition
   Install / Uninstall: Install/Uninstall
Backup Exec System Recovery Server Edition
   Install / Uninstall: Install/Uninstall

Languages:
 English (US)

Operating Systems:
Windows Server 2003

Enterprise (IA64), Enterprise (x64), Enterprise SP1(IA64), Enterprise SP1(x64), Enterprise SP2, Enterprise SP2(x64), Enterprise Server, Enterprise ServerSP1, R2, Standard Server, Standard Server SP1, Standard Server SP1 (x64), Standard Server SP2, Standard Server SP2 (x64), Standard Server(x64)