Backup Exec System Recovery Manager 8.5.x cannot manage clients until Management Control agent has been upgraded to 8.5.x.

Document ID: 313404
http://support.veritas.com/docs/313404

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Details:

Symptoms

Jobs remain in a pending state
Attempts to make changes to the client options (i.e. enable verbose logging) result in updating jobs and settings state

Workaround

Install the 8.5 Management Control agent onto each client. Note: The 8.5 Management Control agent is capable of managing BESR 8.0.x clients.

In order to facilitate a rolling upgrade new 8.5 clients should be directed to a new 8.5 management server thereby leaving the original 8.0 server to manage current 8.0 clients until they have been upgraded.

Symantec Corporation has acknowledged that the above-mentioned issue is present in earlier versions of the product(s) cited at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. However, the issue has been addressed in the revision of the product specified at the end of this article.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com

Supplemental Material:

System: Ref.#	Description
ETrack: 1441341	BESRM 8.5: Assigned jobs stay in pending state when management control is older than 8.5 (8.0.x)

Products Applied:
Backup Exec System Recovery Manager Option 8.5 .1 SP1

Last Updated: December 19 2008 02:01 PM GMT
Expires on: 11-03-2009

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Subjects:
Backup Exec System Recovery Manager Option
Backup: Backup

Languages:
English (US)

Operating Systems:
Windows 2000

Advanced Server, Datacenter Server, Professional, Server

Windows Server 2003

DataCenter, Enterprise Server, R2, Standard Server

Windows Server 2008

DataCenter (x64-64bit), DataCenter (x86-32bit), Enterprise (x64-64bit), Enterprise (x86-32bit), Standard (x64-64bit), Standard (x86-32bit), Web Server (x64-64bit), Web Server (x86-32bit)

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