Document ID: 312858
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Restore of a mailbox from a GRT (Granular Restore Technology) backup of exchange 2007 fail with Final error: 0xe000ff00 - Unable to restore some Microsoft Exchange components because one or more of the databases are currently mounted or because the Recovery Storage Group is not properly configured.
Exact Error Message

Completed status: Failed
Final error: 0xe000ff00 - Unable to restore some Microsoft Exchange components because one or more of the databases are currently mounted or because the Recovery Storage Group is not properly configured. Use the Exchange System Manager to check the configuration of the Re

Details:

To resolve this issue, make the Backup Exec logon account a System Logon account at Network, Logon Accounts.

Figure:

 


Also check the following prerequisites for the Backup Exec account for GRT backups and restores for Exchange 2007

Configuring the Backup Exec Logon Account
1. Verify that the Backup Exec logon account mailbox that is used for the Exchange backup jobs is unhidden from the Global Address List.
2. Make sure that the logon account corresponds to a unique mailbox (this is discussed in the related document  <http://support.veritas.com/docs/256537> )
3. Verify that the Backup Exec service account has Domain Administrator and Local Administrator rights on the Exchange Server.  Explicitly add the account to the local admin group on the Exchange server rather than relying on group membership to imply permission.
4. Verify that the Backup Exec service account has Organizational Admin or Server Admin role in the Exchange Management Console.
5. Verify that mail can be sent to and from the Backup Exec service account mailbox.



Supplemental Material:

System: Ref.#Description
UMI: V-79-57344-65217 Unable to restore some Microsoft Exchange components because one or more of the databases are currently mounted or because the Recovery Storage Group is not properly configured

Products Applied:
 Backup Exec for Windows Servers 11d (11.0), 11d (11.0) 6235, 11d (11.0) 6235 SP3, 11d (11.0) 7170, 11d (11.0) 7170 SP1, 11d (11.0) 7170 SP2, 11d (11.0) 7170 SP3, 12.0, 12.0 SP1, 12.0 SP2
Last Updated: January 04 2009 07:49 PM GMT
Expires on: 10-31-2009
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Subjects:
 Backup Exec for Windows Servers
   Agent For Exchange: Backup-Restore, Troubleshoot

Languages:
 English (US)

Operating Systems:
Windows Server 2003

DataCenter, DataCenter (IA64), DataCenter (x64), DataCenter SP1, DataCenter SP1(IA64), DataCenter SP1(x64), DataCenter SP2, Datacenter SP2(x64), Enterprise (IA64), Enterprise (x64), Enterprise SP1(IA64), Enterprise SP1(x64), Enterprise SP2, Enterprise SP2(x64), Enterprise Server, Enterprise ServerSP1, R2, Standard Server, Standard Server SP1, Standard Server SP1 (x64), Standard Server SP2, Standard Server SP2 (x64), Standard Server(x64), Storage Server, Storage Server SP1, Storage Server SP2, Web Server, Web Server SP1, Web Server SP2

Windows Small Business Server 2003

Premium Edition, Premium Edition R2, Premium Edition SP1, Standard Edition, Standard Edition R2, Standard Edition SP1, Standard Edition SP2

Windows Server 2008

DataCenter (x64-64bit), DataCenter (x86-32bit), Enterprise (x64-64bit), Enterprise (x86-32bit), Itanium, Server Core, Standard (x64-64bit), Standard (x86-32bit), Web Server (x64-64bit), Web Server (x86-32bit)

Windows Small Business Server 2008

Premium Edition, Standard Edition