Document ID: 312639
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Backup of the Lotus Domino 6.x or later using Symantec Backup Exec 12.0 and later fails with the Final Error 0xe00084b8 and "Database NSF Files in Use -Skipped" is reported in the Job Log.
Exact Error Message
Final error: 0xe00084b8 - An error occurred during backup. See the job log for details.
Final error category: Job Errors

Details:
Attempt to run backups of Lotus Domino 6.x or later using Symantec Backup Exec 12.0 or later fail with the Final Error  "0xe00084bf An error occurred during backup. See the job log for details."
There are two scenarios in which this issue will occur.
SCENARIO 1:  All of the Lotus Database Files i.e NSF Files are skipped and "NSF Files in Use -skipped" is reported in the Job Log.(Refer to Figure 1)
Figure 1.
 

Workaround

A workaround for the above issue is to modify the registry on both the Media Server and the Remote Lotus Server as per the following:

1. Stop all Backup Exec Services on the Media server and the Remote Lotus Domino Server.


2. Open the Windows Registry Editor by clicking on  START > RUN and typing REGEDIT.

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

3. Navigate to  HKLM|Software|Symantec|Backup Exec For Windows|Backup Exec|Engine|Domino.

4. On the Right Hand Side change the value of Enable Change Journal and Enable Notes Database Filtering to 0 (Default Value is 1). (Refer to Figure 2).

Figure 2.
 

5. Start all the Backup Exec Services on the Media Server AND the Backup Exec Remote Agent for Windows Servers service on the remote Lotus Domino Server.

Run another Backup of Domino Databases to confirm that issue is resolved.

SCENARIO 2: Only some of all the NSF Files are skipped.

In this scenario, check the Integrity and Consistency of the NSF Files being skipped which may require assistance from Domino Support and ensure that  they are in a consistent state before backup.

If backups continue to fail with the above error even after following the steps mentioned in the two scenarios above,contact Symantec Technical Support as per below document:

 http://support.veritas.com/docs/274351


Supplemental Material:

System: Ref.#Description
UMI: V-79-57344-33976 0xe00084b8 - An error occurred during backup. See the job log for details
Error Code: 0xe00084b8 An error occurred during backup. See the job log for details

Products Applied:
 Backup Exec for Windows Servers 12.0, 12.5
Last Updated: October 29 2008 09:50 AM GMT
Expires on: 10-29-2009
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Subjects:
 Backup Exec for Windows Servers
   Application: Lotus Notes Agent, Troubleshooting

Languages:
 English (US)

Operating Systems:
Windows Server 2003

Enterprise SP2, Standard Server SP2