Document ID: 311244
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Inventory job hangs, backup job sits in "queued" status
Details:
Issue:
- An inventory job hangs indefinitely in a running status
- A backup job goes into a queued state indefinitely

Possible Symptoms:
- In the devices tab in Backup Exec, the tape drive will flash "in use" rather than a solid "in use" notification.
- Tracer shows the following check conditions;
----------------------------------------------------------------
CDB Operation - MOVE_MEDIUM
Sense key - ILLEGAL_REQUEST
ASC - SEQUENTIAL_POSITIONING_ERROR
ASCQ - MEDIUM_DESTINATION_ELEMENT_FULL
----------------------------------------------------------------
CDB Operation - TEST_UNIT_READY
Sense key - NOT_READY
ASC - LOGICAL_UNIT_NOT_READY
ASCQ - LOGICAL_UNIT_NOT_READY_INITIALIZING_CMD_REQUIRED
----------------------------------------------------------------

Resolution;
Use the library GUI (web interface, if available) to view the number of tapes loaded in each slot and drive(s).  If all slots AND the drive have media in them a tape must be removed to allow for the library to move the tapes from the slots to the drive(s).


Example: Library with 8 slots can only hold a maximum of 8 tapes.

Products Applied:
 Backup Exec 11d (11.0) 7170, 12.0, 12.5
Last Updated: January 19 2010 04:41 PM GMT
Expires on: 01-19-2011
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Subjects:
 Backup Exec
   Application: Troubleshooting

Languages:
 English (US)

Operating Systems:
Windows Server 2003

Standard Server SP2

Windows Server 2008

Enterprise (x86-32bit), Standard (x86-32bit)