Document ID: 311194
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AVVI Agent Backup Job completes with exception "Failed to mount one or more virtual disk images"
Exact Error Message
Failed to mount one or more virtual disk images

Details:

The exception listed above can occur for two reasons:

Cause 1: A Non-Windows guest machine is being backed up.
Solution 1: When backing up non-Windows guest machines, deselect the AVVI GRT (Granular Restore Technology) feature. GRT is not supported for non-Windows guest machines.

Cause 2: There is an unformatted disk attached to the guest machine.
Solution 2: Format the disk, remove the disk, or deselect the AVVI GRT feature.



Supplemental Material:

System: Ref.#Description
ETrack: 1426912 Failed to mount one or more virtual disk images

Products Applied:
 Backup Exec for Windows Servers 12.5
Last Updated: September 28 2009 12:54 AM GMT
Expires on: 365 days from publish date
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Subjects:
 Backup Exec for Windows Servers
   Application: Troubleshooting

Languages:
 English (US)

Operating Systems:
Windows Server 2003

Enterprise Server

Windows Server 2008

Enterprise (x86-32bit), Standard (x86-32bit)