Document ID: 308187
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Unable to install an updated Enterprise Vault Client or uninstall an old Enterprise Vault Client
Details:
Scenario 1
When attempting to remove the Enterprise Vault Client from Add or Remove Programs it appears to be a successful uninstall. However, within Add or Remove Programs, the agent still appears in the Installed Programs list.  This can occur if there is a Group Policy Object (GPO) pushing an old install to the problem workstation.

Solution:
1. Log onto the workstation locally and uninstall the old Enterprise Vault Client.
2. Re-install the new Enterprise Vault Client.
3. Make sure the GPO has been updated or removed to prevent this from happening again.


Scenario 2
The Enterprise Vault client was pushed out by Microsoft Systems Management Server (SMS).

Solution:
Consult the Microsoft documentation for assistance in removing the MSI file.

Products Applied:
 Enterprise Vault for Microsoft Exchange 2007 7.5, 2007 7.5 SP1, 2007 7.5 SP2, 2007 7.5 SP3, 2007 7.5 SP4, 2007 7.5 SP5, 6.0, 6.0 SP1, 6.0 SP2, 6.0 SP3, 6.0 SP4, 6.0 SP5, 6.0 SP6, 7.0, 7.0 SP1, 7.0 SP2, 7.0 SP3, 7.0 SP4, 7.0 SP5, 8.0
Last Updated: June 24 2009 03:54 PM GMT
Expires on: 06-24-2010
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Subjects:
 Enterprise Vault for Microsoft Exchange
   Client: 3rd Party Integration, Problems Installing
   Publishing Status: Kcs
Windows Server 2003
   Publishing Status: Kcs

Languages:
 English (US)

Operating Systems:
Windows Server 2003

Standard Server