After a successful restore of an Exchange mailbox using Granular Restore Technology (GRT), plain text format and HTML format emails are restored with a blank body.

Document ID: 307442
http://support.veritas.com/docs/307442

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Details:

After a successful restore of an Exchange mailbox using Granular Restore Technology (GRT), plain text format and HTML format emails are restored with a blank body.

Workaround:

Ensure that Hotfix 304392 for Backup Exec for Windows Servers 12.0 has been applied on the Backup Exec server and that the Remote Agent has been re-pushed to the Exchange server (See Related Documents section for more information about the hotfix.)

If the issue still persists, implement one or more of the following workarounds:

Increase the Retention time for Deleted Items on the mailbox/public folder stores.
If the recovery of a plain text message or HTML message is needed, a Recovery Storage Group can be created, and the message can be retrieved using the Exmerge utility (See related Documents)

Run Legacy Mailbox/Public Folder backups. (For Exchange 2000 and Exchange 2003 only)

Resolution:

This issue has been resolved by way of a hotfix in Backup Exec for Windows Servers version 12.0 and in Backup Exec for Windows Servers version 12.5. For more details please refer to the Related Documents section.

Related Documents:

http://support.veritas.com/docs/264815

http://support.veritas.com/docs/299848

http://support.veritas.com/docs/304392

http://support.veritas.com/docs/313901

http://support.veritas.com/docs/324918

Supplemental Material:

System: Ref.#	Description
ETrack: 1386559	Exch: GRT restore of email messages in Plain Text and HTML format are restored blank

Products Applied:
Backup Exec for Windows Servers 11d (11.0) 7170, 12.0
Backup Exec for Windows Servers Agent for Microsoft Exchange Server 11d(11.0) 7170

Last Updated: May 28 2009 05:53 PM GMT
Expires on: 05-28-2010

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Subjects:
Backup Exec for Windows Servers
Agent For Exchange: Backup-Restore
Backup Exec for Windows Servers Agent for Microsoft Exchange Server
Application Basics: Backup-Restore

Languages:
English (US)

Operating Systems:
Windows Server 2003

DataCenter, Enterprise Server, R2, Standard Server

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