Document ID: 307422
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The Device Configuration Wizard does not run TapeInst.exe when a user is not the root administrator on a Windows 2008 media server.
Details:
If a User who has administrative rights but is not the root (default) administrator on a Windows 2008 media server runs the Device Configuration Wizard,  the wizard completes successfully without the TapeInst.exe being executed and the user is not notified accordingly. Hence, the device drivers are not installed.

To avoid this problem, make the User a default administrator on Windows 2008 and then run the Device Configuration Wizard.


Note: Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see <http://www.symantec.com>




Supplemental Material:

System: Ref.#Description
ETrack: 1211825 Device Configuration Wizard does not run TapeInst when user is not root administrator on a Windows 2008 media server

Products Applied:
 Backup Exec 12.0, 12.0 SP1, 12.5 (Fixed)
Last Updated: August 13 2008 10:10 PM GMT
Expires on: 08-12-2009
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Subjects:
 Backup Exec
   Application: Configuration
   Device Management: Configure

Languages:
 English (US)

Operating Systems:
Windows Server 2008

Enterprise (x86-32bit), Standard (x86-32bit)