Document ID: 306963
http://support.veritas.com/docs/306963
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http://support.veritas.com/docs/306963
E-Mail this document to a colleague
When running backup for the local drive (s) on a Windows SBS (Small Business Server) 2003, job fails with a Remote Agent connection error
Exact Error Message
Final error: 0xe000846b - The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent.
Make sure that the correct version of the Remote Agent is installed and running on the target computer.
Final error: 0xe000846b - The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent.
Make sure that the correct version of the Remote Agent is installed and running on the target computer.
Details:
Solution:
1. Ensure the Backup Exec Remote Agent for Windows Servers (RAWS) service is running/logging on as the Local System Account.
2. If RAWS is running under the Local System Account, make sure the other Backup Exec for Windows Servers (BEWS) services are running under the built-in Administrator Account.
3. Restart the BEWS services.
Solution:
1. Ensure the Backup Exec Remote Agent for Windows Servers (RAWS) service is running/logging on as the Local System Account.
2. If RAWS is running under the Local System Account, make sure the other Backup Exec for Windows Servers (BEWS) services are running under the built-in Administrator Account.
3. Restart the BEWS services.
4.
Once all the BEWS services are started, go to the following path
C:\Program
files\Symantec\Backup Exec and open BEUTILITY.exe
Note
: This installation directory of Backup Exec can vary depending on the version
of BEWS and the drive where the installation is done.
5.
Open BEUtility.exe Click on All media server and try to locate the server
name. If server name is not listed then add it by right clicking on All media
server and add new server .
6.
Once the Server name is listed, right click on the server name and click change
service account. Type the Backup Exec service account and password that needs to
be used.
7.
Restart the BEWS services once again and then retry the job.
Supplemental Material:
| System: Ref.# | Description |
| Error Code: 0xe000846b | The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent. |
Products Applied:
Backup Exec for Windows Servers 11d (11.0) 7170, 12.0, 12.5
Backup Exec for Windows Servers 11d (11.0) 7170, 12.0, 12.5
Last Updated: September 24 2009 05:06 PM GMT
Expires on: 09-24-2010
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Expires on: 09-24-2010
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Subjects:
Backup Exec for Windows Servers
Application: Backup, Configuration
Backup Exec for Windows Servers
Application: Backup, Configuration
Languages:
English (US)
English (US)
Operating Systems:
Windows Small Business Server 2003
Windows Small Business Server 2003
Premium Edition, Premium Edition R2, Premium Edition SP1, Standard Edition, Standard Edition R2, Standard Edition SP1, Standard Edition SP2
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FTP: ftp://ftp.entsupport.symantec.com or http://ftp.entsupport.symantec.com
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World Wide Web: http://www.symantec.com,
Tech Support Web: http://entsupport.symantec.com,
E-Mail Support: http://seer.entsupport.symantec.com/email_forms,
FTP: ftp://ftp.entsupport.symantec.com or http://ftp.entsupport.symantec.com
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