Document ID: 306281
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How to configure Microsoft Exchange Server 2007 backups in Backup Exec 11d and above
Details:
This document discusses three phases to configure Exchange 2007 backups using Backup Exec for Windows Servers:

1. The logon account.
2. Software Pre-requisites.
3. Troubleshooting.

For an overview of the protection for Exchange offered by Backup Exec please see
Symantec Backup Exec 11d for Windows Servers Sets the Standard for Exchange 2007 Server Data Protection (  http://support.veritas.com/docs/287804 ).
(Note: This knowledge base also applies to Backup Exec version 12.x)

1)  Configuring the Backup Exec Logon Account

1. Verify that the Backup Exec logon account (specified in Resource Credentials for the various Storage Groups) is assigned a mailbox and is unhidden from the Global Address List.
2. Verify that the logon account corresponds to a uniquely named mailbox (this is discussed in the related document  http://support.veritas.com/docs/256537 ).
3. Verify that the Backup Exec logon account has Domain Administrator and Local Administrator rights on the Exchange Server.  Explicitly add the account to the local Administrators group on the Exchange server rather than relying on group membership to imply permissions.
4. Verify that the Backup Exec service account has Organizational Administrator or Server Administrator role in the Exchange Management Console.
5. Verify that mail can be sent to and from the Backup Exec logon account mailbox.

2)  Configuration of the Backup Exec Server and the Exchange Server
1. Ensure the Backup Exec Media Server is updated with all patches and hotfixes by running Live Update (available from the Tools menu in the Backup Exec console).
2. Once the Media Server is updated, push install the latest Remote Agent to all remote servers, including the Exchange servers (this is discussed in the related document  http://support.veritas.com/docs/299159 ).
3. Download and install Microsoft MAPI/CDO package on the Exchange 2007 server. Also ensue that Microsoft Office 2007 is not installed on the Exchange Server as it causes conflicts with the version of MAPI.

Microsoft Exchange Server MAPI Client and Collaboration Data Objects (MAPI/CDO) needs to be updated to support backup of Exchange 2007 with Backup Exec 11.0 for Windows Servers build 7170 and above (
 http://support.veritas.com/docs/287937 ).

3. Install Exchange Management tools (same Service Pack as on the Exchange server) on the Backup Exec server.

Attempt to backup Exchange 2007 fails with the error "V-79-57344-65286 - To back up Microsoft Exchange Server 2007, you must install the Exchange Management Tools for Microsoft Exchange Server 2007 on the media server. The Management Tools can be installed during a custom install of Microsoft Exchange Server 2007" (  http://support.veritas.com/docs/292480 ).

4. Confirm the following after performing the above mentioned steps -
Version of beclass.dll should be 11.0.7170.30 and above for Backup Exec 11d
Version of beclass.dll should be 12.0.1364.0 and above for Backup Exec 12

Version of ese.dll should be 8.0.xx  on both the Backup Exec Server as well as Exchange Server (without Service Packs)
Version of ese.dll should be 8.1.xx  on both the Backup Exec Server as well as Exchange Server (with Service Pack 1 for Exchange)

5. If Exchange Server is installed on Windows Server 2008 check the below mentioned article:
An attempt to a restore Mailbox/Public Folder on an Exchange 2007 server running on a Windows 2008 from a Granular Recovery Technology (GRT) enabled Backup-To-Disk set fails with the error "Unable to attach to a resource" (  http://support.veritas.com/docs/306689 ).


3)  Additional Troubleshooting

1. If backups fail, enabling debugging will help Technical Support to assist further.

How to enable or disable "debug logging" in Backup Exec for Windows Servers:
 http://support.veritas.com/docs/254212

2. Check for Events in Application Log for any Antivirus Scan related Information / Warning / Error on the Backup Exec Server or the B2D Location.

3. Because of differences in MAPI functionality, Outlook cannot be concurrently installed on the Exchange server:
 http://support.microsoft.com/default.aspx?scid=kb;en-us;q266418
 http://support.veritas.com/docs/262135

Products Applied:
 Backup Exec 11d (11.0), 11d (11.0) 6235, 11d (11.0) 6235 SP3, 11d (11.0) 7170, 11d (11.0) 7170 SP1, 11d (11.0) 7170 SP2, 12.0, 12.0 SP1, 12.5
Last Updated: February 02 2009 02:59 PM GMT
Expires on: 02-02-2010
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Subjects:
 Backup Exec
   Agent For Exchange: Backup-Restore, Install

Languages:
 English (US), French, German

Operating Systems:
Windows Server 2003

Enterprise Server, Enterprise ServerSP1, Standard Server, Standard Server SP1, Standard Server SP2, Standard Server SP2 (x64), Standard Server(x64)

Windows Small Business Server 2003

Standard Edition SP1, Standard Edition SP2

Windows Server 2008

Enterprise (x64-64bit), Enterprise (x86-32bit)