Exchange Agent backup/restore: How to troubleshoot the error message "Access is denied" in Backup Exec for Windows Servers

Document ID: 305383
http://support.veritas.com/docs/305383

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Exact Error Message
V-79-57344-33928 - Access is denied

Details:

Solution(s):

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Exchange Backup

GRT Backup to Disk:

Exchange 2007 backups failing with error Unable to complete the operation for the selected resource using the specified options. The following error was returned when opening the Exchange Database file: '-510 There was a failure writing to the log file. http://support.veritas.com/docs/307409

Backup of Information Store in Exchange 2007 fails with error "Unable to complete the operation for the selected resource using the specified options. The following error was returned when opening the Exchange Database file: '-514 The version of the log file is not compatible with the ESE version" http://support.veritas.com/docs/289970

A Backup Exec Exchange Information Store (IS) or System State Backup to a Backup-to-Disk Folder fails with the error: "'-546 The log file sector size does not match the sector size of the current volume." or with "access denied" when the Granular Restore Technology (GRT) feature is enabled. http://support.veritas.com/docs/287464

Exchange GRT (Granular Restore Technology) Backups receive a jet database error -1022 incremental backing up to a remote B2D (Backup to Disk) ExaGrid Device after Hotfix 310648 has been installed. http://support.veritas.com/docs/318535

Access denied and -1022 There is a disk IO error" occurs when running a Microsoft Exchange 2003 or 2007 GRT (Granular Restore Technology) Backup to a Data Domain Appliance Series Device. http://support.veritas.com/docs/303608

A GRT (Granular Recovery Technology) backup of Microsoft Exchange 2003 or 2007 to disk (B2D) fails with the error "-1032 The file cannot be accessed because the file is locked or in use" http://support.veritas.com/docs/321454

Slow backup performance or the error "Access is denied" occurs during a Granular Restore Technology (GRT) enabled Exchange or other GRT Agent backup to a Backup to Disk (B2D) folder

http://support.veritas.com/docs/289271

GRT Backup to Tape:

Tape based backup of Information Store database for Exchange 2007 running on a Windows 2008 server with Granular Recovery Technology (GRT) feature enabled fails with "Access Denied" when Information Store is preceded by other resources on the same server in the backup job. http://support.veritas.com/docs/306830

An attempt to run a Granular Recovery Technology (GRT) backup of the Information Store to tape for Exchange 2007 running on a Windows 2008 server fails with an "Access Denied" error. http://support.veritas.com/docs/305539

Backup of a Microsoft Exchange Information Store fails with error "V-79-57344-33928 - Access Denied. Cannot backup directory mailbox database and its subdirectories" http://support.veritas.com/docs/289649

GRT Backup to Disk or Tape:

Granular Restore Technology (GRT) Backup of a Microsoft Exchange 2003 Information Store fails with error "V-79-57344-33928 - Access is denied" and with the warning that the Exchange Database file is corrupt and cannot be verified http://support.veritas.com/docs/307014

Exchange Information Store database backup job fails with the error "Access denied to database Log files" http://support.veritas.com/docs/293854

Contacts in a legacy mailbox backup fail to back up with "Access denied" and are identified as corrupt files. http://support.veritas.com/docs/304656

In Backup Exec for Windows Servers, the Exchange 2007 database backup fails with the error "Cannot back up the binaries that are associated with the selected Exchange databases" or the error "Access is Denied" http://support.veritas.com/docs/317809

Attempting to back up an Exchange 2007 Information Store from a 32-bit media server fails. http://support.veritas.com/docs/295694

Best practices when using Symantec Mail Security and Backup Exec for Windows Servers http://seer.entsupport.symantec.com/docs/275013.htm

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Exchange Restore

GRT Restore from disk:

Upon a successful backup to disk (B2D) of an Exchange Information Store using Granular Recovery Technology (GRT), the restore selections do not show the complete granular view of the Exchange databases. http://support.veritas.com/docs/294150

Granular Restore (GRT) of a Sub folder Contained in the Exchange Public Folder fails with the Error 0xe000848e - Unable to restore File Attributes Security or Directory Security information http://support.veritas.com/docs/308684

Microsoft Exchange Server Individual Public Folder restore job fails with the error "Access is denied" http://support.veritas.com/docs/267764

GRT Restore from Tape:

Microsoft Exchange 2003 GRT (Granular Recovery Technology) Restore from tape fails with error "0xe0008488 - Access is denied." http://support.veritas.com/docs/306707

Restore of a Exchange mailbox from GRT based backup fails with the error "0xe0008488 - Access is denied." http://support.veritas.com/docs/316917

A Granular Recovery Technology (GRT) mailbox restore for an Exchange 2007 mailbox fails with "Access is denied" error in Backup Exec 11D/12.0 for Windows Servers when the user/mailbox has been deleted. http://support.veritas.com/docs/289123

Access is denied when attempting to restore to a Recovery Storage Group (RSG) with Backup Exec for Windows Servers (BEWS) http://support.veritas.com/docs/305551

Supplemental Material:

System: Ref.#	Description
UMI: V-79-57344-33928	Access is denied.
Error Code: a0008488	access denied or access is denied
Error Code: 0xe0008488	Access is denied
Error Code: 0xa0008488	Access is denied

Products Applied:
Backup Exec 11d (11.0), 11d (11.0) 7170, 12.0, 12.5

Last Updated: September 21 2009 08:01 AM GMT
Expires on: 09-21-2010

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Subjects:
Backup Exec
Application: Backup, Configuration, How To, Restore, Troubleshooting
Application Basics: Backup-Restore, Troubleshoot

Languages:
English (US)

Operating Systems:
Windows 2000

Advanced Server, Server

Windows XP

Pro 5.1

Windows Server 2003

DataCenter, DataCenter (IA64), Enterprise (IA64), Enterprise Server, Standard Server, Storage Server, Web Server

Windows Small Business Server 2003

Premium Edition, Standard Edition

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