Document ID: 304656
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Contacts in a legacy mailbox backup fail to back up with "Access denied" and are identified as corrupt files.
Exact Error Message
Access denied to file John Doe [johndoe]?Top of Information Store?Contacts?Jane Doe.
WARNING: "\\SERVER\Microsoft Exchange Mailboxes\John Doe [johndoe]?Top of Information Store?Contacts?Jane Doe" is a corrupt file.
This file cannot verify.

Details:
During a legacy mailbox backup, ensure that job logs are set to show Summary information, directories and files processed; at the conclusion of the job, all of a particular user's contacts fail to be backed up and the Contacts folder itself returns an Access is denied:

Folder John Doe [johndoe]?Top of Information Store?Contacts
V-79-57344-33928 - Access is denied.

This entry will be followed by a list of all of the contacts of the user in question, each of which will have failed to be backed up with Access denied and will have been identified as a corrupt file:

Access denied to file John Doe [johndoe]?Top of Information Store?Contacts?Jane Doe.
WARNING: "\\SERVER\Microsoft Exchange Mailboxes\John Doe [johndoe]?Top of Information Store?Contacts?Jane Doe" is a corrupt file.
This file cannot verify.
V-79-57344-33928 - Access is denied.

A subsequent debug (see related documents) on the Exchange server of the backup job will have entries like this:

[7376] 05/14/08 12:51:11 MBOX:MapiItem::LoadProps() - GetProps() returned -2147467259= 0x80004005
[7376] 05/14/08 12:51:11 MBOX:MapiItem::LoadProps() - GetProps() returned -2147467259= 0x80004005
[7376] 05/14/08 12:51:11 LP_ENV::MsgError: error 0xe0008488 processing object John Doe [johndoe]?Top of Information Store?Contacts?Jane Doe

0x80004005 is a MAPI error indicating MAPI_E_CALL_FAILED.

To test this, from Outlook, export a small sampling of contacts to VCard files (VCF), delete those contacts from Outlook, then import them anew back into Outlook. Perform a new legacy backup of that same small sampling; if this backup succeeds, this procedure will need to be done on all remaining contacts.

Products Applied:
 Backup Exec for Windows Servers 10.0, 10.0 5484, 10.0 5484 SP1, 10.0 5484 SP2, 10.0 5484 SP3, 10.0 5484 SP4, 10.0 5484 SP5, 10.0 5520, 10.0 5520 SP1, 10.0 5520 SP2, 10d (10.1), 10d (10.1) 5629, 10d (10.1) 5629 SP1, 10d (10.1) 5629 SP2, 10d (10.1) 5629 SP3, 11d (11.0), 11d (11.0) 6235, 11d (11.0) 6235 SP3, 11d (11.0) 7170, 11d (11.0) 7170 SP1, 11d (11.0) 7170 SP2, 12.0, 12.0 SP1, 12.5, 9.1, 9.1 4691, 9.1 4691 SP1, 9.1 4691 SP2, 9.1 4691 SP3, 9.1 4691 SP4, 9.1 4691 SP4a
Last Updated: June 30 2008 02:33 PM GMT
Expires on: 06-08-2018
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Subjects:
 Backup Exec for Windows Servers
   Agent For Exchange: Backup-Restore

Languages:
 English (US)

Operating Systems:
Windows 2000

Advanced Server SP4, Datacenter Server SP4, Professional SP4, Server SP4

Windows Server 2003

DataCenter SP1, DataCenter SP1(IA64), DataCenter SP1(x64), DataCenter SP2, Datacenter SP2(x64), Enterprise SP1(IA64), Enterprise SP1(x64), Enterprise SP2, Enterprise SP2(x64), Enterprise ServerSP1, R2, Standard Server SP1, Standard Server SP1 (x64), Standard Server SP2, Standard Server SP2 (x64), Storage Server SP2