Document ID: 304478
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Error 0xe000fe29 - "authentication failed on connection server. make sure that user account has appropriate permissions and that password was typed correctly" occurs when attempting to backup NAS (Network Attached Storage) Machine
Details:

If the above error message occurs when attempting to backup a NAS Device and the backup selections are able to be enumerated via the selection in User Defined Selections, but the actual backup job fails, then perform the following steps:

1. Run an SGMon with the "Job Engine, RAWS, Agent Browser" selected.  For more information on this, review the following:

How to use the <SGMON> utility in Backup Exec 11d for Windows Server (BEWS)
 http://support.veritas.com/docs/289740

2. Run the backup job
3. After the job fails look for the following in the SGMon output:

LogonUser failed: Logon failure: Unknown user name or bad password
LogonUser failed for user: DOMAIN\account
ERROR: 4 Error: Connection has not been authorized

Note: If the above is seen in the SGMon, change the job to use the System Logon Account (SLA) and test the credentials. If the credentials test comes back with "Access Denied", then check the username and/or password of the SLA until the credentials test shows "unable to connect to the Remote Agent" on the first selection and successful on the second selection.

4. Retry the backup job and a byte count should now show.



Supplemental Material:

System: Ref.#Description
Error Code: 0xe000fe29 Authentication failed on connection to the server. Make sure that the user account has the appropriate permissions and that the password was typed correctly.

Products Applied:
 Backup Exec 11d (11.0), 12.0
Last Updated: July 23 2009 05:13 PM GMT
Expires on: 07-23-2010
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Subjects:
 Backup Exec
   Publishing Status: Kcs

Languages:
 English (US)

Operating Systems:
Windows Server 2003

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