Document ID: 304312
http://support.veritas.com/docs/304312 E-Mail Colleague IconE-Mail this document to a colleague

A memory allocation request failed. The computer may be running low on virtual memory. Library error - attempt clean drive library with expired or bad cleaning media
Details:
To potentially resolve the error listed above, update to the latest Symantec Device Drivers per the following:

Where to find a list of supported devices for Backup Exec and the latest drivers for supported tape drives and robotic libraries
http://support.veritas.com/docs/251466 

OR

Symantec LiveUpdate can be run in version 11d and above of Backup Exec to install the tape device drivers:

How to manually run LiveUpdate in Backup Exec 11d to verify what hotfixes or service packs have already been installed or what updates are available for installation.
http://support.veritas.com/docs/286530

Please note:  If the library error still occurs after updating the device drivers, then it is possible that something is physically defective with the library or tape hardware.  Contact the hardware manufacturer to diagnose why the issue is occurring.


Supplemental Material:

System: Ref.#Description
UMI: V-79-57344-33332 Library Error - attempt to clean a drive in a library with expired or bad cleaning media
Error Code: 0xe0008442 A memory allocation request failed. The computer may be running low on virtual memory.

Products Applied:
 Backup Exec 12.0, 12.5
Last Updated: December 13 2009 04:20 PM GMT
Expires on: 12-13-2010
Subscribe Via E-Mail IconSubscribe to receive critical updates about this document

Subjects:
 Backup Exec
   Publishing Status: Kcs

Languages:
 English (US)

Operating Systems:
Windows Server 2003

R2

Windows Server 2008

DataCenter (x64-64bit), DataCenter (x86-32bit), Enterprise (x64-64bit), Enterprise (x86-32bit), Standard (x86-32bit), Web Server (x64-64bit)