Document ID: 303457
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Mailbox(s) may be missing from the restore selections of a backup set of an Exchange 2007 Information Store (IS) backup using Granular Restore Technology (GRT) to tape media
Details:
When an Exchange Information Store (IS) backup is performed with Backup Exec utilizing the Granular Restore Technology (GRT), and the backup job is written to tape, some Exchange Mailboxes may not appear in the (granular) restore selections.

This may be caused by the difference between the Alias and the objects' LegacyExchangeDN attributes final cn= value.

For example a user's alias was initially "TESTUSER" and later changed to "USERTEST".The object LegacyExchangeDN still shows CN=TESTUSER.


Workaround:

Duplicate the Exchange GRT backup to disk.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently being considered by Symantec Corporation to be addressed in the next major revision of the product. There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.






Supplemental Material:

System: Ref.#Description
ETrack: 1262867 legacyexchnageDN does not match alias in exchange 07 mailboxes will not show in restore

Products Applied:
 Backup Exec for Windows Servers 11d (11.0) 7170, 12.0, 12.5
Last Updated: December 30 2008 01:58 PM GMT
Expires on: 12-30-2009
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Subjects:
 Backup Exec for Windows Servers
   Agent For Exchange: Backup-Restore

Languages:
 English (US), French, German

Operating Systems:
Windows Server 2003

Enterprise Server, Standard Server