Document ID: 301195
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How to recover from a continuous reboot condition after uninstalling Storage Foundation for Windows 5.0 (SFW) Rollup Patch 1 (RP1) on a 32 bit Windows Server 2003 system
Details:
There is a potential issue after a reported successful installation of SFW RP1, where Veritas Enterprise Administrator (VEA) will not start. The source of the issue has been identified and resolution is part of the updated RP1A package.
Note: If you have the original 5.0 RP1 package, do not install it on your SFW or SFWHA systems. Please utilize the updated 5.0 RP1A package for any new upgrades. If you have 5.0 system(s) installed with the original RP1 package that do not suffer from this issue, you do NOT need to uninstall the original RP1 and install the new RP1A.
If you have installed the original 5.0 RP1 package, experienced the issue, and then tried to uninstall RP1, you may experience a repetitive continuous reboot of the system. If the system(s) are in the state of a repetitive reboot cycle after the uninstall of the original 5.0 RP1 package please follow the below directions.
Resolution for system(s) running Storage Foundation 5.0 for Windows with RP1:
The following steps are only for system(s) that are running Storage Foundation 5.0 for Windows, had RP1 uninstalled, and experience a continuous reboot cycle. These SFW system(s) can be running any combination of SFW options (DMP, FlashSnap, MSCS and VxCache). These steps are not for systems running VCS. Please refer to the next section for resolution instructions for SFWHA system(s).
Note: If the server has multiple paths managed by Storage Foundation for Windows DMP, please bring the server down to a single path before proceeding.
1. Download the following file below, which contains all SFW driver files that need to be copied back into the affected system's Windows\system32\drivers folder.
2. Extract the downloaded file and burn the contents to a CD so that they can be used while in the Windows Server 2003 Recovery Console.
3. Boot off the Windows Server 2003 media and enter the recovery console.
Note: Refer to Microsoft support Web site for detailed instructions (http://support.microsoft.com/kb/326215)
4. While in the Windows Server 2003 Recovery Console, insert the CD that contains the contents of the downloaded missing SFW driver files.
5. Copy all of the drivers from the CD that contains the SFW missing driver files to the affected system's Windows\system32\drivers
6. Reboot the server. The server will properly start now that the missing driver files have been properly restored.
7. Open Add/Remove Programs in Control Panel.
8. Select Storage Foundation for Windows 5.0 Server Components and select uninstall.
Note: SFW 5.0 has to be completely uninstalled to resolve this issue. Selecting the SFW 5.0 Server components will also uninstall RP1.
9. Reboot the system after the uninstall completes.
10. Download the WxRTCleanup script from the following location:  http://support.veritas.com/docs/288573 .
11. From within the extracted WxRTCleanup download, navigate to the CleanupScript 32 directory and run WxRTCleanup.bat.
Note: In order to run the WxRTCleanup script, the Windows Installer Provider must be installed on the system(s). This can be installed by performing the following:
12. Reboot the system after the WxRTCleanup.bat file finishes running.
13. Install SFW 5.0.
14. Reboot the system after the installation completes.
15. Install RP1A. The link to download RP1A is in the Related Documents section below.
16. Reboot the system after the installation completes.
17. If utilizing Storage Foundation DMP, re-enable all paths.
Resolution for system(s) running Storage Foundation High Availability for Windows 5.0 with RP1:
The following steps are only for system(s) that are also running Storage Foundation HA 5.0 for Windows or Storage Foundation HA/DR 5.0 for Windows, had RP1 uninstalled, and experience a continuous reboot cycle.
1. Download the following file below, which contains all SFW driver files that need to be copied back into the affected system's Windows\system32\drivers folder.
2. Extract the downloaded file and burn the contents to a CD so that they can be used while in the Windows Server 2003 Recovery Console.
3. Boot off the Windows Server 2003 media and enter the recovery console.
Note: Refer to Microsoft support Web site for detailed instructions (http://support.microsoft.com/kb/326215)
4. While in the Windows Server 2003 Recovery Console, insert the CD that contains the contents of the downloaded missing SFW driver files.
5. Copy all of the drivers from the CD that contains the SFW missing driver files to the affected system's Windows\system32\drivers
6. Reboot the server. The server will properly start now that the missing driver files have been properly restored.
7. Please open a technical support case for remaining instructions and assistance in resolution for SFWHA system(s). Due to configuration variation and complexities, it is important to obtain the proper steps and guidance directly from Symantec Support at this point in the recovery process.

Best Practices:
Symantec strongly recommends the following best practices:
1. Always perform a Full backup prior to and after any changes to your environment.
2. Always make sure that your environment is running the latest version and patch level.
How to Subscribe to Software Alerts:
If you have not received this TechNote from the Symantec Email Notification Service as a Software Alert, please subscribe at the following link: <http://maillist.entsupport.symantec.com/subscribe.asp>


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File Name: RP1_recovery_binaries_301195.exe
File Type: Patch

Click Below to Browse the FTP files by Product:
ftp.support.veritas.com/pub/support/products

Products Applied:
 Storage Foundation HA for Windows 5.0, 5.0 RP1, 5.0 RP1a
 Storage Foundation for Windows 5.0, 5.0 RP1, 5.0 RP1a
Last Updated: March 14 2008 09:58 PM GMT
Expires on: 03-14-2009
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Subjects:
 Storage Foundation for Windows
   Application: Gui, How To
   Publishing Status: Techalert
Storage Foundation HA for Windows
   Gui: Vea Gui
   Publishing Status: Techalert

Languages:
 English (US)

Operating Systems:
Windows 2000

Advanced Server SP4, Datacenter Server SP4, Server SP4

Windows Server 2003

DataCenter SP1, DataCenter SP1(IA64), DataCenter SP1(x64), DataCenter SP2, Datacenter SP2(x64), Enterprise SP1(IA64), Enterprise SP1(x64), Enterprise SP2, Enterprise SP2(x64), Enterprise ServerSP1, R2, Standard Server SP1, Standard Server SP1 (x64), Standard Server SP2, Standard Server SP2 (x64)