This installation guide outlines steps on how to install hotfixes and service packs in different Backup Exec configurations.  Not all configurations will be applicable to every environment; refer to only those used in the environment where the hotfix/service pack is being deployed.

LiveUpdate Installation Procedure
To install a hotfix/service pack on a media server using LiveUpdate, within the Backup Exec console go to 'Tools > LiveUpdate'. By default LiveUpdate will be launched in Express mode and after clicking next any available patches will be installed.
Note:  In order to see the hotfix(s)/service pack(s) that are available first and then choose which to install, it is necessary to change the mode from Express to Interactive. To do this, go to 'Options > Configure' on the initial LiveUpdate screen and change the install mode. The Interactive mode will also allow more details to be seen about each available update before it is installed.


Remote Agent for Windows Servers (RAWS) 32bit and x64bit
After installing the hotfix/service pack to the Backup Exec media server(s) perform one of the following to update any machines with the Remote Agent:

1. Push install the Remote Agent to all servers from the Tools | Install Remote Agents menu option in Backup Exec

-or-

2. Copy the Remote Agent installation files from C:\Program Files\Symantec\Backup Exec\Agents\RAWS32 (for 32bit) or C:\Program Files\Symantec\Backup Exec\Agents\RAWSX64 (for x64bit) to the server where the Remote Agent is installed.  Once copied run the setupaa.cmd file to update the Remote Agent.

Microsoft Cluster
The hotfix/service pack must be installed on all nodes of the cluster. After installing the hotfix/service pack on the primary node, use the cluster administrator to move the BEWS group to each node in the cluster, and run the hotfix/service pack installation again on that node.  This must be done for each node in the cluster.


SAN Storage Option (SSO)
Before installing the hotfix/service pack on a Backup Exec media server that is using the SSO option first make sure that there are no backup or restore operations running on any of the media servers in the SAN. Once verified, install the hotfix/service pack to the primary SAN SSO server first then to all of the secondary servers.


Central Administration Servers
Before installing the hotfix/service pack on a Backup Exec Central Administration Server (CAS), communication must be disabled between the CAS and all Managed Media Servers (MMS):

1. Open the Backup Exec User Interface

2. Click Media Servers

3. Right-click on each MMS and clear the Communication Enabled check box

After the hotfix/service pack is installed, enable communication between the CAS and all MMSs:

1. Open the Backup Exec User Interface

2. Click Media Servers

3. Right-click on each MMS and select the Communication Enabled check box

Note:  When installing a hotfix on a MMS, disabling communication is not necessary.


SAP R/3 for Oracle Agent 32bit and x64bit

Backup Exec 12.5 SP1 and earlier versions of Backup Exec
After installing the hotfix/service pack to the Backup Exec media server, you must reinstall the "Remote Agent for Windows Servers" to all SAP R/3 computers being protected by Backup Exec. To update the Remote Agent:

1.  Copy the SAPR3.MSP file from the C:\Program Files\Symantec\Backup Exec\Agents\SAP folder to the SAP server.

2.  Run the following at a command prompt on the SAP server:  msiexec.exe /p "<path>\SAPR3.msp" REINSTALL=ALL REINSTALLMODE=omus

Note: <path> = path to the SAPR3.msp file copied to the SAP server in step 1.

Backup Exec 12.5 SP1 and any future versions of Backup Exec
The SAP agent patch is no longer cumulative after SP1 for Backup Exec 12.5.
After installing the hotfix/service pack to the Backup Exec media server, you must reinstall the "Remote Agent for Windows Servers" to all SAP R/3 computers being protected by Backup Exec. To update the Remote Agent:

1.  Copy the sapr32213RHFxxxxxx.msp file from the C:\Program Files\Symantec\Backup Exec\Agents\SAP folder or C:\Program Files\Symantec\Backup Exec\Agents\SAPX64 folder (By default) to the SAP server.

2.  On the SAP server Right click on the sapr32213RHFxxxxxx.msp file and select "Apply".

Note: The sapr32213RHFxxxxxx.msp file name is based on the SAP agent name <sapr3>, the Backup Exec build number <2213> and the hotfix number <xxxxxx>.




Remote Agent for Linux/Unix Servers (RALUS), Remote Agent for Macintosh Systems (RAMS), and Remote Media Agent for Linux Servers (RMALS)
If the hotfix is identified as targeting RALUS/RAMS/RMALS and you have RALUS/RAMS/RMALS systems in your environment, you must deploy the patch to all RALUS/RAMS/RMALS protected systems in your environment.  Note that some patches affect only certain platforms - for example, a patch that targets only Linux does not need to be applied to systems running RALUS on Solaris.  To apply the patch, follow these steps:

1. Download the hotfix .tar file.

2. Transfer the .tar file to the Linux/Unix system.  Note: If FTP is used to transfer the file, ensure that binary mode is enabled prior to GETting or PUTting the .tar file.  Most GUI-based FTP applications will do this automatically.  For more information, refer to the FTP client documentation.  Do not untar the file on a Windows system as this may corrupt the data.

3. Log in to a command line on the target system with root privileges.

4. Extract the file to a temporary location:

# cd /tmp

# tar -xvf <path and filename, for instance /home/user/ralus1364HF301340-Linux_301342.tar>

5. Run this command and follow any prompts on screen:

# ./installraluspatch.sh

Note: As with the installation of any patch, it is important to run a full backup of the resources on each Linux/Unix system for recovery purposes after installing the patch.
To verify the hotfix installed on the RALUS/RAMS/RMALS system:

$ cat /var/VRTSralus/ralus.ver

The file will contains a number in the format of <product revision>.<hotfix number>.
Note: RALUS/RAMS/RMALS hotfixes cannot be uninstalled.  Removing and reinstalling RALUS/RAMS/RMALS from the installation media will revert the system back to the base version of RALUS/RAMS/RMALS with no hotfixes installed.
Note: RALUS/RAMS/RMALS hotfixes beginning with Backup Exec 12.0 hotfix 306723 are also available on the media server when the hotfix is installed. In the C:\Program Files\Symantec\Backup Exec\Agents\RALUS, C:\Program Files\Symantec\Backup Exec\Agents\RALUS64, and C:\Program Files\Backup Exec\Agents\Macintosh directories are files named VRTSralusPatch.tar.gz. These files can be copied to your RALUS/RAMS/RMALS target system and contain the latest available RALUS/RAMS/RMALS patch. Symantec does not recommend uncompressing these files on the Windows media server.