Prior to installing Backup Exec on a machine, the
Removable Storage Service (RSM) should be stopped and disabled. If the RSM
service is not disabled then Windows will attempt to control the tape hardware
and a conflict will occur with Backup Exec's drivers which causes the above
alert in the Event Logs.
As Backup Exec also polls the Windows Event Logs
for alerts of this nature, the alert will be replicated into the Backup Exec
console (in the Alerts tab). This alert should only be replicated to the Backup
Exec console the first time that a specific entry has been detected in the event
logs, however, on some servers it has been seen that the alerts inside the
Backup Exec console continue to be generated even though RSM has been
disabled.
To resolve the alert after Backup Exec has been installed on a
machine, perform the following steps on the affected media
server:
Note: In a CASO environment one of the MMS servers might be
responsible for generating the alerts even though they are visible on the CAS
server.
1. Stop and disable the Removable Storage Service in the Windows
Services Applet (Control Panel, Administrative Tools, Services).
2.
Restart the Backup Exec Services and check for the alert in both Windows Event
Viewer and the Backup Exec Console.
3. If the alert is no longer being
generated in the Event Viewer, but is still generated in the Backup Exec
Console, then use the Event Viewer to "Clear all Events" from the Application
and System Event logs and restart the Backup Exec services again.
4. If
the above steps do not solve the issue continue with the remaining steps
below
5. Shut the server all the way down. If the tape hardware is
external, cycle power to it until the tape drive(s) and/or library are at an
online ready state. Boot the server.
6. Install the latest device
driver update for Backup Exec per the following
links:
http://www.symantec.com/business/support/downloads.jsp?pid=15047
How to install and uninstall Tape Device Drivers using Tapeinst.exe
utility: http://support.veritas.com/docs/243636
7. Reboot the machine and check both the event logs and the Backup Exec
Console for the alerts.
If the issue persists, review the following
article and open a support case with Microsoft if necessary to resolve the
issue:
Problems with a Damaged Removable Storage Manager
Database http://support.microsoft.com/?id=235032