Document ID: 300454
http://support.veritas.com/docs/300454
E-Mail Colleague IconE-Mail this document to a colleague

Backup Exec for Windows Servers generates the alert "RSM database is corrupt"

Details:

Prior to installing Backup Exec on a machine, the Removable Storage Service (RSM) should be stopped and disabled.  If the RSM service is not disabled then Windows will attempt to control the tape hardware and a conflict will occur with Backup Exec's drivers which causes the above alert in the Event Logs.

As Backup Exec also polls the Windows Event Logs for alerts of this nature, the alert will be replicated into the Backup Exec console (in the Alerts tab). This alert should only be replicated to the Backup Exec console the first time that a specific entry has been detected in the event logs, however, on some servers it has been seen that the alerts inside the Backup Exec console continue to be generated even though RSM has been disabled.

To resolve the alert after Backup Exec has been installed on a machine, perform the following steps on the affected media server:
Note: In a CASO environment one of the MMS servers might be responsible for generating the alerts even though they are visible on the CAS server.

1. Stop and disable the Removable Storage Service in the Windows Services Applet (Control Panel, Administrative Tools, Services).

2. Restart the Backup Exec Services and check for the alert in both Windows Event Viewer and the Backup Exec Console.

3. If the alert is no longer being generated in the Event Viewer, but is still generated in the Backup Exec Console, then use the Event Viewer to "Clear all Events" from the Application and System Event logs and restart the Backup Exec services again.

4. If the above steps do not solve the issue continue with the remaining steps below

5. Shut the server all the way down.  If the tape hardware is external, cycle power to it until the tape drive(s) and/or library are at an online ready state.  Boot the server.

6. Install the latest device driver update for Backup Exec per the following links:

 http://www.symantec.com/business/support/downloads.jsp?pid=15047

How to install and uninstall Tape Device Drivers using Tapeinst.exe utility:
 http://support.veritas.com/docs/243636

7. Reboot the machine and check both the event logs and the Backup Exec Console for the alerts.

If the issue persists, review the following article and open a support case with Microsoft if necessary to resolve the issue:

Problems with a Damaged Removable Storage Manager Database
 http://support.microsoft.com/?id=235032


Acknowledgements
Microsoft

Products Applied:
 Backup Exec for Windows Servers 10.0, 10.0 5484, 10.0 5520, 10d (10.1), 10d (10.1) 5629, 11d (11.0), 11d (11.0) 6235, 11d (11.0) 7170, 12.0, 12.5

Last Updated: September 24 2009 12:37 PM GMT
Expires on: 09-22-2019
Subscribe Via E-Mail IconSubscribe to receive critical updates about this document

Subjects:
 Backup Exec for Windows Servers
   Device Management: Troubleshoot

Languages:
 English (US)

Operating Systems:
Windows 2000

Advanced Server SP4, Server SP4

Windows XP

Pro 5.1 SP2

Windows Server 2003

Enterprise SP2

Windows Small Business Server 2003

Premium Edition, Standard Edition

Windows Server 2008

Enterprise (x86-32bit), Standard (x86-32bit)