Exchange Granular Recovery Technology (GRT) backup to tape does not display the mailboxes in the restore selections for users that reside in a domain other than the Exchange server(s) domain.

Document ID: 295627
http://support.veritas.com/docs/295627

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Details:

Mailboxes from a domain other than the Exchange server(s) domain are not visible in restore selections when the backup is performed to tape using Granular Restore Technology (GRT) option. If the same backup is run to Backup to Disk folder (B2D), all users are visible for restore. Additionally, if the original backup job is duplicated from tape to B2D, all of the mailboxes from the parent and child domains are visible.

This issue has been observed with Exchange 2000, 2003 and 2007.

Workarounds:

Backup directly to Backup to Disk folder.
A Duplicate job can be run from tape to Backup to Disk folder to restore an individual item if needed.
This issue does not occur in Backup Exec for Windows Servers version 2010 if a VSS backup is performed. Exchange 2007 and 2010 will run VSS backups by default. Exchange 2003 will need to run a backup with AOFO selected for VSS to be used.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Related Documents:

http://support.veritas.com/docs/256096

http://support.veritas.com/docs/284575

http://support.veritas.com/docs/288777

Supplemental Material:

System: Ref.#	Description
ETrack: 1193862	Mailboxes from a child domain are not visible in restore selections if the backup is run to tape.

Products Applied:
Backup Exec 11d (11.0), 11d (11.0) 7170, 12.0, 12.5, 2010 (Fixed)

Last Updated: March 01 2010 09:07 PM GMT
Expires on: 10-01-2010

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Subjects:
Backup Exec
Agent For Exchange: Backup-Restore

Languages:
Chinese, English (US), French, German, Italian, Japanese, Korean, Russian, Spanish

Operating Systems:
Windows 2000

Advanced Server, Datacenter Server, Professional, Server

Windows Server 2003

DataCenter, DataCenter (IA64), DataCenter (x64), Enterprise (IA64), Enterprise (x64), Enterprise Server, Standard Server

Windows Small Business Server 2003

Premium Edition, Standard Edition

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