Backup job fails with the error "V-79-57344-34033 - The media in the storage device was changed"

Document ID: 294545
http://support.veritas.com/docs/294545

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Exact Error Message
V-79-57344-34033 - The media in the storage device was changed

Details:

When the above error occurs, check the System Event Viewer Log for the hardware related events. If the log reports hardware errors, such as Event IDs 9 or 11, the issue may be occurring due to a hardware issue. In this case, contact the hardware vendor to install the latest firmware for the tape drive and/or robotic library to potentially resolve the issue. If the errors still occur afterward, perform the following steps:

1. Check the properties on the tape drive(s) in Windows Device Manager to ensure that the latest Symantec Tape Device Drivers are installed. For information about downloading and installing the latest Symantec drivers, please see the following link:
http://www.symantec.com/business/support/downloads.jsp?pid=15047

2. Confirm that the make/model of the tapes are what the manufacturer of the tape hardware supports and recommends.

3. Run an Inventory and Quick Erase jobs on the tape media.

Related Documents:

http://support.veritas.com/docs/241706

http://support.veritas.com/docs/255501

Supplemental Material:

System: Ref.#	Description
UMI: V-79-57344-34033	The media in the storage device was changed
Error Code: 0xe00084ed	hardware error occurred when writing to a Seagate STT3401A IDE tape drive

Products Applied:
Backup Exec for Windows Servers 10.0 5520, 10d (10.1), 10d (10.1) 5629, 11d (11.0), 11d (11.0) 6235, 11d (11.0) 7170, 12.0

Last Updated: November 30 2007 03:06 PM GMT
Expires on: 11-29-2008

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Subjects:
Backup Exec for Windows Servers
Application: Backup, Restore, Robotic Library Support, Troubleshooting

Languages:
English (US)

Operating Systems:
Windows 2000

Advanced Server, Server

Windows Server 2003

Enterprise Server, Standard Server

Windows Small Business Server 2003

Standard Edition

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