Document ID: 294326
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Backup Exec for Windows Servers fails to detect the tape drive
Details:

After a tape device or a removable-media device is installed, the device is visible in the Windows Device Manager, but not seen under the DEVICES tab in Backup Exec.
Cause
All removable-media devices are handled by Removable Storage Manager (RSM). Unless the tape device or the removable-media device is recognized by RSM in Windows, Backup Exec cannot detect and use the device.
To verify if the device is recognized by RSM, perform the following:
1. Right-click on My Computer, and select Manage.
2. In Computer Management go to Storage | Removable Storage.

Note: Another reason for the issue can be that the device is not working properly. To eliminate the possibility of a faulty drive/removable media, attempt to connect another tape device/removable media to the SCSI Controller and verify If RSM and Backup Exec are able to detect the other device.
Run a test backup using the native Windows Backup Utility, NT Backup. If NT Backup also cannot detect the device, contact Microsoft to get the issue resolved.

Products Applied:
 Backup Exec for Windows Servers 11d (11.0), 11d (11.0) 6235, 11d (11.0) 7170, 12.0
Last Updated: August 21 2008 05:22 PM GMT
Expires on: 08-21-2009
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Subjects:
 Backup Exec for Windows Servers
   Application: How To

Languages:
 English (US)

Operating Systems:
Windows Server 2003

Standard Server