Symantec Technical Support does not have access to licensing information, Technical Support is not able to provide direct assistance with application licensing.  If assistance is required with licensing, please contact a regional Customer Care representative.  The number for the US and Canada is 1-800-721-3934.

To obtain a Customer Care phone number for other regions around the world, please visit Customer Care Assistance & Information at    http://www.symantec.com/enterprise/support/assistance_care.jsp

Note: Enterprise Vault license keys and downloads can be obtained by following the steps and/or viewing videos found at the links below.

Licensing:

For new product license keys:
 https://licensing.symantec.com/NP-video/New_Purch.html

For product version upgrade license keys:
 https://licensing.symantec.com/VU-video/VU_process.html

Frequently asked questions (FAQs) about Software Version Upgrades:      http://www.symantec.com/business/products/licensing/upgrades/faq.jsp

Additional Helpful Links:
Product Activation & Licensing Keys site:
 http://www.symantec.com/enterprise/licensing/activation/index.jsp

Licensing Portal User Guide:
 http://www.symantec.com/LicensingPortalHelp


Where to find downloads:

Enterprise Vault:  http://www.symantec.com/business/support/downloads.jsp?pid=50996

Compliance Accelerator:  http://www.symantec.com/business/support/downloads.jsp?pid=51025

Discovery Accelerator:  http://www.symantec.com/business/support/downloads.jsp?pid=51022

Symantec FileConnect:    http://fileconnect.symantec.com

Symantec FileConnect - List of Available Products:    http://www.symantec.com/downloads/fileconnect/index.jsp
     This index is arranged by
                     - Product family
                     - Within each product family, by language.

A serial number is required to initiate the software download through FileConnect.   The serial number will either come with an upgrade or purchase letter.  This serial number is specific to the FileConnect site and is not the Enterprise Vault license key.  The serial number can be found in the license file (.slf) located in \Enterprise Vault\Installed Licenses.  The following line will show at the top of the file and the serial number is the letter followed by 10 digits.

<serial_number>M##########</serial_number>

If this information is not available, a serial number can be procured from:

           Symantec Licensing Portal:
             https://licensing.symantec.com/acctmgmt/index.jsp
           or request a FileConnect serial number through Symantec Customer Care:
             http://www.symantec.com/enterprise/support/assistance_care.jsp

Because application downloads require access to licensing information to which Technical Support does not have, Technical Support is not able to provide assistance with application downloads.   If assistance is required with either of the two download locations, please review the licensing PDF documents as referenced in the Licensing section above.  

If further assistance is required, please contact a regional Customer Care representative.  The number for the US and Canada is 1-800-721-3934. To obtain a Customer Care phone number for other regions around the world please visit Customer Care Assistance & Information at      http://www.symantec.com/enterprise/support/assistance_care.jsp