Document ID: 292767
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Backup Exec 11d and 12.0 for Windows Servers: Server initiated backup of DB2 databases complete successfully with a zero byte count.
Details:

After running a server initiated backup of a DB2 database, it is found that the job completed successfully with a zero-byte count. While there is no indication of a failure anywhere in the job log, the following information is found:
# Backup script for database DB2
'C:\Program' is not recognized as an internal or external command, operable program or batch file.

How to determine if affected:

The issue outlined in this article only occurs if all of the following conditions are true:

Determining Your Product Version:
The installed version of Backup Exec can be verified by selecting the "About Backup Exec" option from the Help menu.

Explanation of the issue:

The Backup Exec Remote Agent queries the following value in the registry for the path to the DB2 executable files:
HKEY_LOCAL_MACHINE\SOFTWARE\IBM\DB2\PROFILES\DB2\DB2INSTPROF

DB2INSTPROF is a string value containing the path to the DB2 EXE files. If this path contains spaces then the remote agent is not able to locate the DB2 EXE files.


Workaround Information:

Please perform either of the workarounds listed below to prevent the issue outlined in this article:

1. Within the Registry, edit the DB2INSTPROF value with the path that obeys the 8.3 short file name convention.
For example, if the value of the key is "C:\Program Files\IBM\SQLLIB" then it should be changed to "C:\Program~1\IBM\SQLLIB"
Note: After this change is made, it should be verified that there are no adverse effects for any 3rd party DB2 applications.

2. Run DBA initiated backups.

Permanent Resolution:
The above mentioned issue has been fixed by a way of a hotfix in Backup Exec for Windows Servers version 11D build 7170 and 12.0 build 1364. Please refer the Related Documents section for more information about the hotfix.

 



Supplemental Material:

System: Ref.#Description
ETrack: 1402992 DB2: Server initiated backups complete successfully with zero byte count

Products Applied:
 Backup Exec for Windows Servers 11d (11.0), 12.0, 12.0 SP1
Last Updated: October 23 2008 11:51 AM GMT
Expires on: 365 days from publish date
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Subjects:
 Backup Exec for Windows Servers
   Application: Backup
   Publishing Status: Techalert

Languages:
 English (US)

Operating Systems:
Windows 2000

Advanced Server, Datacenter Server, Server

Windows Server 2003

DataCenter, Enterprise Server