Offline Vault stops downloading. Maximum Tracing on Client Trace Reveals Error "Resetting Invalid Database" multiple times for same item
Details:
When Offline Vault is enabled it is possible that an issue
could occur with the offline databases that stops Offline Vault downloading
correctly. In a Client Trace set to maximum logging this will appear similar to
the following results below. The database number etc may appear
differently and be logged varying amounts of times for the same
item.
Note: One entry per item is by design and can safely be
ignored, this TechNote is only applicable if the below appears multiple times
for the same item with different database numbers.
1/09/2007
09:00:34.637[2592]: ~PVHelper::SetPVIDOnItem: 0x0
1/09/2007
09:00:34.637[2592]: Processing item: Updated: Test
Email
1/09/2007 09:00:34.638[2592]:
(resetting invalid database: 5)
1/09/2007 09:00:34.647[2592]:
~CPVTrawler::ProcessItem: 0x0
Solution
1: Rename cached
user profile that is experiencing the issue located in "Documents and
Settings". In addition if using a roaming profile this will also require
renaming.
2: Re-Configure user profile and test Offline Vault to confirm
issue is resolved.
Products Applied:
Enterprise Vault for Microsoft Exchange 2007 7.5, 2007 7.5 SP1, 6.0, 6.0 SP1, 6.0 SP2, 6.0 SP3, 6.0 SP4, 6.0 SP5, 7.0, 7.0 SP1, 7.0 SP2, 7.0 SP3
Subjects:
Enterprise Vault for Microsoft Exchange
Offline Vault: Client Hangs, Less Than Expected Being Downloaded
Languages:
English (US)
Operating Systems:
Windows 2000Advanced Server SP1, Advanced Server SP2, Advanced Server SP3, Advanced Server SP4, Datacenter Server SP1, Datacenter Server SP2, Datacenter Server SP3, Datacenter Server SP4, Server SP1, Server SP2, Server SP3, Server SP4
Windows XP
Pro 5.1, Pro 5.1 SP1, Pro 5.1 SP2
Windows Server 2003
Enterprise SP2, Enterprise Server, Enterprise ServerSP1, R2, Standard Server, Standard Server SP1, Standard Server SP2
Windows Vista
Business RC2, Enterprise 6.0.6000, Enterprise RC2
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