Document ID: 290905
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Symantec Backup Exec (tm) 10.1 (10d) for Windows Servers revision 5629 - Service Pack 4 - Includes Critical Security Updates
Details:

To which versions of Backup Exec can this service pack be applied?

This service pack can only be applied to the following version of Backup Exec for Windows Servers:
Backup Exec 10.1 (10d) for Windows Servers revision 5629 (all patch levels)
Backup Exec 10.1 (10d) for Windows Servers revision 5629 SP1 (all patch levels)
Backup Exec 10.1 (10d) for Windows Servers revision 5629 SP2 (all patch levels)
Backup Exec 10.1 (10d) for Windows Servers revision 5629 SP3 (all patch levels)

What issues does this service pack resolve?
Service Pack 4 contains a collection of hotfixes that resolve many issues in Backup Exec 10d for Windows Servers revision 5629. For a complete listing of issues resolved in this service pack, please reference the supplemental materials at the end of this TechNote.
The following Hotfixes are included in this service pack:

 
-------------------------------------------------------------------------------------------
Hotfix 4Hotfix 6Hotfix 7Hotfix 8
Hotfix 9Hotfix 10Hotfix 12Hotfix 13
Hotfix 14Hotfix 18Hotfix 19Hotfix 24
Hotfix 26Hotfix 27Hotfix 28Hotfix 29
Hotfix 30Hotfix 31Hotfix 33Hotfix 34
Hotfix 37Hotfix 38Hotfix 40Hotfix 42
Hotfix 43Hotfix 44Hotfix 45Hotfix 46
Hotfix 48Hotfix 49


Which files does this service pack replace?
After installing this service pack, the version of the installed files will change as indicated in the table below. File versions are as indicated for the Media Server and Remote Agent versions. Blank fields indicate files not applicable for that version.

 
File Name32 Bit Media ServerRA32/SAPIA64x64
BECATDRV.DLL10.1.5629.19------
BECATDRV_##.DLL10.1.5629.19------
BECATSRV.DLL10.1.5629.48------
BECATSRV_##.DLL10.1.5629.19------
BECLASS.DLL10.1.5629.2310.1.5629.910.1.5629.910.1.5629.10
BEDRWIZ_##.EX_10.1.5629.44------
BEDSCOMN.DLL10.1.5629.3110.1.5629.3110.1.5629.3110.1.5629.31
BEDSXESE.DLL10.1.5629.4310.1.5629.43----
BEDSNOTE.DLL10.1.5629.4610.1.5629.46----
BEDSNT5.DLL10.1.5629.4310.1.5629.4310.1.5629.4310.1.5629.43
BEDSSHADOW.DLL10.1.5629.4410.1.5629.4410.1.5629.4410.1.5629.44
BEDSSPS2.DLL10.1.5629.4310.1.5629.43----
BEDSSQL2.DLL10.1.5629.3710.1.5629.3710.1.5629.3710.1.5629.37
BEIMAGE.EXE10.1.5629.42------
BEMCMD.EXE10.1.5629.28------
BEMSDK.DLL10.1.5629.4910.1.5629.38n/an/a
BENGINE.EXE10.1.5629.44------
BEREMOTE.EXE10.1.5629.3410.1.5629.3410.1.5629.3410.1.5629.34
BESERVER.EXE10.1.5629.49------
BEUTILITY.EXE10.1.5629.34------
CATCOMMON.DLL10.1.5629.19------
CATUPGRADE.DLL10.1.5629.19------
IMAGEBASEDFHPLUGIN.DLL10.1.5629.48------
INSTALLMANAGER.DLL 10.1.5629.34------
IPVLAPI.DLL10.1.5629.34------
LEGACYBEPLUGIN.DLL10.1.5629.19------
NDMPCOMM.DLL10.1.5629.2010.1.5629.2010.1.5629.2010.1.5629.20
NDMPSRVR.DLL10.1.5629.4310.1.5629.4310.1.5629.4310.1.5629.43
PVLSVR.EXE10.1.5629.40------
SYNTHETIC.DLL10.1.5629.48------
VSP.SYS1.8.18.01.8.18.01.8.18.01.8.18.0
VSPAPI.DLL1.8.18.01.8.18.01.8.18.01.8.18.0


DLO Desktop Agent:

 
File NameFile Version
DLOChangeLogSvcu.exe2.0.133.5801
DLOClientu.exe2.0.133.5801
DLOClientu_EN.dll2.0.133.5801
DLOErrorsu_EN.dll2.0.133.5801
DLOSharedUIu.dll2.0.133.5801
DLOSharedUIu_EN.dll2.0.133.5801
foundationerror.dll3.51.133.5801
olpstshadowu.dll2.0.133.5801



How to install Service Pack 4

Before installing this service pack, please refer to the section titled "Special Installation Instructions." After reviewing the "Special Installation Instructions," follow the steps listed under the section titled "Installation Procedures" to install the service pack. Several issues addressed in this service pack also require additional post-installation steps. Please refer to the Related Documents links for further instructions.

Special Installation Instructions

This section contains additional installation instructions for installing Service Pack 4

Microsoft Cluster

Before installing this Service Pack to Backup Exec 10d media servers on each node of a Microsoft Cluster, stop the Backup Exec services using "Cluster Administrator."

SAN Storage Option (SSO)

Before installing this service pack on a Backup Exec 10d media server that is using the SSO option first make sure that there are no backup or restore operations running on any of the media servers in the SAN.
Apply this service pack to the primary SAN SSO server first then to all of the secondary servers.

Central Administration Servers

Before installing this service pack on a Backup Exec 10d Central Administration Server (CAS), communication must be disabled between the CAS and all Managed Media Servers (MMS).
1. Open the Backup Exec User Interface
2. Click Media Servers
3. Right-click on each MMS and clear the Communication Enabled check box

After this service pack is installed, enable communication between the CAS and all MMSs.
1. Open the Backup Exec User Interface
2. Click Media Servers
3. Right-click on each MMS and select the Communication Enabled check box

Agent for R/3 for Oracle

After installing this service pack to the Backup Exec 10d media server, you must reinstall the "Remote Agent for Windows Servers" to all SAP R/3 computers being protected by Backup Exec. To reinstall the Remote Agent, type the following from the SAP R/3 server:
msiexec.exe /p "<path>\SAPR3.msp" REINSTALL=ALL REINSTALLMODE=omus
Note 1: <path> = path to the \Backup Exec\NT\Agents\R3 directory on the Backup Exec media server
Note 2: This service pack can only patch previous installations of the Backup Exec Agent for R/3 for Oracle (it does not patch the original installation source files for the Agent for R/3 for Oracle). This service pack places a "patch" file (SAPR3.msp) in the \Backup Exec\NT\Agents\R3 directory on the media server. If installing the Backup Exec Agent for R/3 for Oracle to additional SAP R/3 computers in the future, run the command above after the initial agent installation to install the patch.

Installation Procedures

To install this service pack on a media server, download the service pack. A prompt will appear asking whether to Open or Save the download. Perform either of the following:

Select Open to automatically patch the installation of Backup Exec 10d.
- or -
Select Save to save the download to the computer in order to install this service pack later.

To install this service pack on a server running the Backup Exec Remote Agent for Windows Servers, perform one of the following:

Remote Agent for Windows Servers (RAWS) - 32 bit
1. After installing this service pack to the media server, push install the Remote Agent from the Tools\Install Remote Agents menu option in Backup Exec
-or-
2. Copy the installation files to the remote server from the path C:\Program Files\Veritas\Backup Exec\Agents\RANT32 then from a command prompt on the remote server change directories to the path the files were copied to and run setupaa.cmd

Remote Agent for Windows Servers (RAWS) - x64 bit
After installing Service Pack 4 to the Backup Exec 10.1 media server, Backup Exec 10d for Windows Servers revision 5629 Hotfix 1 "Extended 64-bit Remote Agent for Windows Servers" must also be installed. This is true even if Hotfix 1 had already been previously applied. For more information about downloading and how install Hotfix 1 and the 64-bit Remote Agent, please refer to the following document:
 http://support.veritas.com/docs/280701

DLO Desktop Agents

After installing this service pack, the desktop agent must be upgraded to take advantage of the new features in this service pack (although it will continue to function if it is not upgraded).
To upgrade the desktop agent on the desktop computer:

1. Exit the desktop agent, if it is running
2. Browse to the network server where the installation files for the desktop agent are stored. The default location is \\<Media Server name>\DLOAgent.
3. Run Setup.exe

Uninstalling Service Pack 4

Note: Once installed, this Backup Exec service pack cannot be uninstalled


.


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File Name: BE5629RSP4_290905.exe
File Type: Patch

Click Below to Browse the FTP files by Product:
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Supplemental Material:

System: Ref.#Description
ETrack: 515898 BERemote.exe on CPS PS/CMS crashes when restoring from backup if original target volume doesn't exist
ETrack: 595714 Unable to perform a remote IDR; receive RAWS error
ETrack: 588996 IDR is no longer able to restore Shadow Copy Components
ETrack: 589577 Windows 2003 Server R2 Inc and Diff backups of DFSR writer always do full backups
ETrack: 606079 Windows 2003 Server R2 Access Violation in BEREMOTE.EXE During Restore When DFSR VSS Writer Fails
ETrack: 606835 Windows 2003 Server R2 Shadow Copy Components Inclusion in an Incremental or Differential Archive Bit Backup Job Fails
ETrack: 609400 Windows 2003 Server R2 DFSR Authoritative Restore Fails
ETrack: 609403 Windows 2003 Server R2 DFSR VSS Writer Not Involved in Restore
ETrack: 620200 Windows 2003 Server R2 DFSR backup displays different writers data in restore selections
ETrack: 626252 Synthetic full backup is much smaller than baseline
ETrack: 634162 Tenable RPC Security Update
ETrack: 784821 SQL VSS Backups succeed but restores fails when the database path includes extra backslashes
ETrack: 538352 Redirected restore doesn't recover master/model DB of SQL2005 automatically
ETrack: 597892 Can't see the SQL 2000 icon on an x64 cluster
ETrack: 622140 32 bit SQL 2005 icon is not displayed if SQL is clustered on an x64 system
ETrack: 530192 Files may not be able to be restored, if the backup set spanned media
ETrack: 566013 Catalog or restore operations repeatedly load and unload the same media
ETrack: 569361 Error "The data was not able to be validated" when using Copy Logon Account if it already exists & replace option checked
ETrack: 494872 Can't backup to an HP WORM Tape
ETrack: 498738 Adds SQL 2005 (Yukon) support to Backup Exec 10d
ETrack: 429708 Lock job fails on MSL6000 or SONY LIB-81
ETrack: 507098 Sony SDZ (SAIT) WORM Support
ETrack: 520435 Policy based backups and export jobs are not sending job log with notification
ETrack: 418821 Remote IDR to Windows XP workstation fails due to Remote Agent Connection Failure
ETrack: 426770 Remote IDR restore fails when using XP SP2 integrated CD to create IDR ISO and CD
ETrack: 493241 Large handle leak in beremote when backing up data on an MSCS cluster
ETrack: 494063 Patching can overwrite the RAWS.MSP
ETrack: 323280 Lotus: Could not attach to BELNAPI \ Unable to select domino databases
ETrack: 426386 Access violation in ndmpsrvr!LP_RestoreOBJ
ETrack: 496065 SQL restore truncates first two characters of the server name or IP
ETrack: 497935 Policy jobs with a synthetic backup template when selection list is created by BEMCMD will fail
ETrack: 498033 Cross domain users can't be added to the DLO Administration Console
ETrack: 418409 Data integrity scanner runs each time the DLO Administration Console was launched
ETrack: 496980 Bandwidth throttling accuracy problems when running DLO on a wireless network
ETrack: 509155 History logs not properly groomed from the Network User Data Folder
ETrack: 496768 14-character limit for authentication to the DLO Administration Console
ETrack: 498777 Access denied error on startup of the DLO Administration Console
ETrack: 514771 Authentication problems when desktop computer resumes from hibernation due to DLO startup
ETrack: 513747 Desktop Agent crashes
ETrack: 516691 Desktop Agent crashes when Windows tries to close the Desktop Agent tray icon
UMI: V-79-8192-65031 FS_NO_MORE. Cannot backup directory and its subdirectories
Error Code: 0x2000fe07 FS_NO_MORE. Cannot backup directory and its subdirectories
ETrack: 1061036 RPC crash in BEMSDK
ETrack: 1064840 A sub folder is missing from the restore-selection of a Synthetic backup
ETrack: 526344 DLO Freshly deployed agent connected to an upgraded console cannot restore
ETrack: 524139 Running ''dlocommandu -keytest -quar'' generates an error
ETrack: 411566 Misleading error message generated when user does not have rights to read a log folder
ETrack: 519269 Caicos 10.0.5484 SP3 overwrites setup.exe and setup.ini
ETrack: 524623 SQL 2K5 Data is not displaying correctly when SQL is clustered
ETrack: 529662 If HF9 was applied RAWS.MSP file would not be updated by HF10
ETrack: 430301 Quick Erase job on Backup to Disk media takes excessive amount of time to complete
ETrack: 520337 Automatically clear media alert 'Respond cancel' setting will not cancel a media alert to insert media
ETrack: 524715 Quick Erase job on Backup to Disk media goes to 'Stalled' or 'Recovered' state instead of completing
ETrack: 525160 Scheduled Report jobs fail on Windows Small Business Server with error: REPORT FUNCTION IS NOT
ETrack: 541041 Differential backup job run from CASO server fails to run and displays 'Recovered' in Job Monitor
ETrack: 430298 BEMCMD is unable to select B2D Media to Erase
ETrack: 430300 BEMCMD Specifying a rule within the policy script will set the scheduling
ETrack: 530727 Running "Operations Overview" report through BEMCMD shows incorrect time frame for completed jobs
ETrack: 499833 On catalog upload from MMS to CAS the img file is not saved
ETrack: 525216 Restore selections show up multiple times
ETrack: 566476 BENGINE.EXE crashes randomly during restore, backup, catalog jobs and when opening and closing restore selections list
ETrack: 567184 Catalog indexing does not compensate for older style partialized catalog headers
ETrack: 570075 Security Update March 2006
ETrack: 577365 BE Server Service will not start if HotFix 20 is applied to media server with option licensing
ETrack: 524708 B2D file grows larger than configured Maximum Size
ETrack: 512868 Adds Pre-allocation Function for Backup to Disk
ETrack: 784919 MP2 HF: Modify BE to add WORM support for Sony SDX-1100 and Sony SDX-800V
ETrack: 791364 NEW DEVICE SUPPORT: Xiotech DataScale SP VSS HW Provider
ETrack: 821155 MP2: NEW DEVICE SUPPORT: Lefthand Networks VSS Provider
ETrack: 524246 MP2: BKUP: bengine.exe crash in MSVCR71!wcscpy function
ETrack: 837075 Long Media Labels cause a buffer overrun in Bengine.exe
ETrack: 520439 SPS2: Backup of SharePoint 2003 Server Farm skips Index DB with error "Access Denied" and "In use skipped."
ETrack: 521483 XCH :Restore to recovery server puts the log file in temp dir without \ for each 2nd log file
ETrack: 529639 SPS: (SPS_Config_DB) The directory or file was not found, or could not be accessed" error when selecting in backup selections
ETrack: 576624 Beremote get Dr.Watson during restoration of files having alternate data stream
ETrack: 540640 Beremote leaks handles during Domino backup
ETrack: 837724 Synthetic backup misses some files and folders even after HF33
ETrack: 770345 DFSR : multiple groups with replication folders of the same name will not show more than one of the folders
ETrack: 512857 VSP enabled backup causes the windows server to hang
ETrack: 763544 At some installations nothing gets backed up by the Lotus Notes Agent
ETrack: 862632 Backup Remote Lotus Domino 6.5 job fail after installing HF43
ETrack: 581715 Duplicate jobs are not scheduled when policy and template were created by BEMCMD
ETrack: 593265 Device Support Added for IBM TotalStorage Hardware Provider for VSS
ETrack: 593266 Device Support Added for Equalogic VSS Provider
ETrack: 593267 Device Support Added for EMC CLARiiON VSS Provider
ETrack: 582428 DLO Outlook not prompting to connect on startup when DLO is running
ETrack: 580345 DLO empty cached password file causes endless loop on client startup

Products Applied:
 Backup Exec for Windows Servers 10d (10.1), 10d (10.1) 5629, 10d (10.1) 5629 SP1, 10d (10.1) 5629 SP2, 10d (10.1) 5629 SP3
Last Updated: April 24 2008 02:03 PM GMT
Expires on: 04-24-2009
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Subjects:
 Backup Exec for Windows Servers
   Agent For Exchange: Backup-Restore
   Agent For Sql: Backup-Restore
   Application: Backup, Bemcmd, Desktop And Laptop Option, Documentation, Lotus Notes Agent, Patch, Reports

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Operating Systems:
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Advanced Server, Datacenter Server, Server

Windows XP

Pro 5.1 SP2

Windows Server 2003

DataCenter, Enterprise Server, Standard Server

Windows Small Business Server 2003

Premium Edition, Standard Edition