Symantec Backup Exec (tm) 10.0 for Windows Servers revision 5520 - Service Pack 4

Document ID: 290813
http://support.veritas.com/docs/290813

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Symantec Backup Exec (tm) 10.0 for Windows Servers revision 5520 - Service Pack 4 - Includes Critical Security Updates

Details:

Note: This service pack contains critical security updates

Please see the related documents section of this article for details regarding the security vulnerabilities addressed in this service pack.

To which versions of Backup Exec can this service pack be applied?

This service pack can only be applied to the following version of Backup Exec for Windows Servers:

Backup Exec 10.0 for Windows Servers revision 5520

What issues does this service pack resolve?

Service Pack 4 contains a collection of hotfixes that resolve many issues in Backup Exec 10.0 for Windows Servers revision 5520. Service packs are cumulative, so applying Service Pack 4 to the base install of Backup Exec 10.0 revision 5520 installs all hot fixes included in Service Packs 1, 2, and 3 as well as those unique to Service Pack 4. For a complete listing of issues resolved in this service pack, please reference the supplemental materials at the end of this TechNote.

The following Hot fixes are included in this service pack:

---------------------	--------------------	-------------------	--------------------	---------------------
Hotfix 4	Hotfix 11	Hotfix 20	Hotfix 28	Hotfix 36
Hotfix 6	Hotfix 12	Hotfix 22	Hotfix 31	Hotfix 37
Hotfix 7	Hotfix 15	Hotfix 23	Hotfix 32
Hotfix 8	Hotfix 17	Hotfix 24	Hotfix 33
Hotfix 9	Hotfix 18	Hotfix 25	Hotfix 34
Hotfix 10	Hotfix 19	Hotfix 26	Hotfix 35

Which files does this service pack replace?

After installing the service pack, the version of the installed files will change as indicated in the table below. File versions are as indicated for the Media Server and Remote Agent versions. Blank fields indicate files not applicable for that version.

Filename	Version on Media Server	32 Bit Remote Agent / SAP	IA64 Remote Agent
BEBSDU.DLL	10.0.5520.24	--	--
BECATDRV.DLL	10.0.5520.12	--	--
BECATSRV.DLL	10.0.5520.36	--	--
BECLASS.DLL	10.0.5520.24	10.0.5520.23	10.0.5520.23
BEDISK.DLL	10.0.5520.3	10.0.5520.3	--
BEDSCOMN.DLL	10.0.5520.17	10.0.5520.17	--
BEDSNOTE.DLL	10.0.5520.4	10.0.5520.4	--
BEDSNT5.DLL	10.0.5520.10	10.0.5520.10	10.0.5520.10
BEDSSHADOW.DLL	10.0.5520.10	10.0.5520.10	10.0.5520.10
BEDSSPS2.DLL	10.0.5520.17	10.0.5520.17	--
BEDSSQL2.DLL	10.0.5520.33	10.0.5520.33	10.0.5520.33
BEDSXESE.DLL	10.0.5520.17	10.0.5520.17	--
BEIMAGE.DLL	10.0.5520.24	--	--
BELNAPI.EXE	10.0.5520.4	10.0.5520.4	--
BEMCMD.EXE	10.0.5520.24	--	--
BEMSDK.DLL	10.0.5520.37	10.0.5520.32	--
BENGINE.EXE	10.0.5520.35	--	--
BEREMOTE.EXE	10.0.5520.32	10.0.5520.32	10.0.5520.32
BESERVER.EXE	10.0.5520.37	--	--
BESQL.DLL	10.0.5520.11	--	--
BEUTILITY.EXE	10.0.5520.32	--	--
BKUPEXEC.EXE	10.0.5520.11	--	--
CATCOMMON.DLL	10.0.5520.12	--	--
CATREBUILDINDEX.EXE	10.0.5520.12	--	--
CATUPGRADE.DLL	10.0.5520.12	--	--
DBUPGRADE10.0.A.SQL	From HF 11	--	--
IMAGEBASEDFHPLUGIN.DLL	10.0.5520.36	--	--
INSTALLMANAGER.DLL	10.0.5520.33	--	--
IPVLAPI.DLL	10.0.5520.24	--	--
JOBMIGRATION.DLL	10.0.5520.11	--	--
LEGACYBEPLUGIN.DLL	10.0.5520.12	--	--
NDMPCOMM.DLL	10.0.5520.26	10.0.5520.26	10.0.5520.26
NDMPSRVR.DLL	10.0.5520.31	10.0.5520.31	10.0.5520.31
PVLSVR.EXE	10.0.5520.32	--	--
SHUIE.DLL	10.0.5520.24	--	--
SPSWRAPPER.EXE	10.0.5520.17	10.0.5520.17	--
SQLOPS.DLL	10.0.5520.11	--	--
SYNTHETIC.DLL	10.0.5520.36	--	--

How to install Service Pack 4

Before installing this service pack, please refer to the section titled "Special Installation Instructions." After reviewing the "Special Installation Instructions," follow the steps listed under the section titled "Installation Procedures" to install the service pack. Several issues addressed in this service pack also require additional post-installation steps. Please refer to the section titled "Issues requiring post installation steps" as well as the Related Documents links for further instruction.

Special Installation Instructions

This section contains additional installation instructions for installing Service Pack 4.

Remote Agent for Windows Servers (RAWS) - 32 bit

After installing Service Pack 4 to the Backup Exec 10.0 media server, install the Remote Agent for Windows Servers (RAWS) to all of the remote computers protected by Backup Exec by following the Remote Agent for Windows Servers installation procedure in the Backup Exec Administrator's Guide. If RAWS is installed on a SAP R/3 computer, or on a x64 bit computer or 64 bit (Itanium) computer, see the Special Installation Instructions below.

SPECIAL NOTE: Regarding Remote Agent for Windows Servers (RAWS) - Extended 64 bit (x64)

No updates are available for the Backup Exec 10.0.5520 x64 Remote Agent for Windows Servers. Please upgrade to Backup Exec for Windows Servers 10.1.5629.

Symantec Backup Exec (tm) 10d rev. 5629 for Windows Servers Installation Files

http://support.veritas.com/docs/279332

Symantec Backup Exec (tm) 10.1 (10d) for Windows Servers revision 5629 - Service Pack 3 - Includes Critical Security Updates

http://support.veritas.com/docs/287295

10.1.5629 (10d) Hotfix 49 - Backup Exec for Windows Servers Security Update * Requires Backup Exec 10.1.5629 Service Pack 3

http://support.veritas.com/docs/289291

Remote Agent for Windows Servers (RAWS) - 64 bit (Itanium)

After installing Service Pack 4 to the Backup Exec 10.0 media server, you must reinstall the "Remote Agent for Windows Servers" to all 64 bit computers being protected by Backup Exec.

Microsoft Cluster

Before installing the Service Pack to Backup Exec 10.0 media servers on each node of a Microsoft Cluster, stop the Backup Exec services using "Cluster Administrator."

Central Administration Servers

Before installing the service pack on a Backup Exec 10.0 Central Administration Server (CAS), communication must be disabled between the CAS and all Managed Media Servers (MMS).

1. Open the Backup Exec User Interface

2. Click on the Media Servers button

3. Right-click on each MMS and uncheck the Communication Enabled check box

After the service pack is installed, enable communication between the CAS and all MMSs.

1. Open the Backup Exec User Interface

2. Click on the Media Servers button

3. Right-click on each MMS and select the Communication Enabled check box

Agent for SAP R/3 for Oracle

After installing this service pack to the Backup Exec 10.0 media server, you must reinstall the "Remote Agent for Windows Servers" to all SAP R/3 computers being protected by Backup Exec. To reinstall the Remote Agent, either right click on the SAPR3.msp and select install or type the following from the SAP R/3 server:

msiexec.exe /p "<path>\SAPR3.msp" REINSTALL=ALL REINSTALLMODE=omus

Note 1: <path> = path to the \Backup Exec\NT\Agents\R3 directory on the Backup Exec media server

Note 2: This service pack can only patch previous installations of the Backup Exec Agent for R/3 for Oracle (it does not patch the original installation source files for the Agent for R/3 for Oracle). This service pack places a "patch" file (SAPR3.msp) in the \Backup Exec\NT\Agents\R3 directory on the media server. If installing the Backup Exec Agent for R/3 for Oracle to additional SAP R/3 computers in the future, run the command above after the initial agent installation to install the patch.

Installation Procedures

To install the service pack on a media server, download the service pack. A prompt will appear asking whether to Open or Save the download. Perform either of the following:

Select Open to automatically patch the installation of Backup Exec 10.0.

- or -

Select Save to save the download to the computer in order to install the hot fix later.

To install the service pack on a server running the Backup Exec Remote Agent for Windows Servers, perform one of the following:

1. After installing the service pack to the media server, push install the Remote Agent from the Tools\Install Remote Agents menu option in Backup Exec

2. Copy the installation files to the remote server from the path C:\Program Files\Veritas\Backup Exec\Agents\RANT32 then from a command prompt on the remote server change directories to the path the files were copied to and run setupaa.cmd

Issues requiring post installation steps

The following issues require additional post-installation steps:

Lotus Notes backups - Random databases skipped
Installation of Remote Agent to Lotus Clients prevents Lotus Client from loading
Restore selections from recent backup jobs are missing from the Backup Exec GUI
Backup job fails to complete with a successful status due to the inability to create the on-disk catalog
A job to duplicate backup sets may fail due to catalog errors where the catalog and its associated index are mismatched
SQL restore fails if backed up with a share that has the same name as the server

Please be sure to review the Related Documents section at the end of this article for additional information regarding these issues.

Uninstalling Service Pack 4

Note: Once installed, the Backup Exec service pack cannot be uninstalled.

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Supplemental Material:

System: Ref.#	Description
ETrack: 803958	BKUP: Unable to cancel an active job. GUI shows job is canceled but it continues to run.
ETrack: 837724	Synthetic backup misses some files and folders
ETrack: 324076	BEWS GUI: Overwritable Media that have not append time because they are full show in black instead of blue
ETrack: 1064838	A sub folder is missing from the restore-selection of a Synthetic Backup
ETrack: 784820	VSS: SQL: Backups succeed but restores fails when the database path include extra backslashes
ETrack: 1061037	RPC crash in BEMSDK
ETrack: 322129	Random databases skipped reported to be in use because a backup is already in progress
ETrack: 342015	Installation of Remote Agent to Lotus Clients prevents Lotus Client from loading
ETrack: 336313	BEMCMD.EXE Media set specified within a template for a policy will be ignored
ETrack: 319765	Failure to restore Exchange Maibox store with non-standard characters in the Mailbox Store Name
ETrack: 369010	BEWS 10.x is unable to enumerate SPS 2 servers using clustered config or content databases.
ETrack: 381579	Using a Cluster virtual name as a resource selection causes normal tape backup throughput to drop by 45 -50%
ETrack: 375648	AOFO: files are skipped w/ good initialize
ETrack: 386424	Redirected Restore of mount points fail
ETrack: 381588	INST: Unable to install hotfixes
ETrack: 322265	BKUP: bengine.exe crash in MSVCR71!wcscpy function
ETrack: 410959	Remote Agent Authentication Vulnerability
ETrack: 413233	Sharepoint Portal Server 2.0: Restore from second generation backup of portal site in medium or large farm fails
ETrack: 409200	Sharepoint Portal Server 2.0: Error recreating SPS databases on clustered SQL instances during restore
ETrack: 419114	Require HotFix to enable additional Offhost support (NEC/HP)
ETrack: 416628	INSTALL MANAGER: Log Path points to original install path not current DB path - effects BE DB on remote SQL Server
ETrack: 413239	Exchange 2003: Unable to restore some Microsoft Exchange Components because one or more of the databases are currently mounted
ETrack: 415785	REST: After applying hotfix 12 some restore selections show up multiple times
ETrack: 428950	"Unable to create selection list" error when trying to resubmit job
ETrack: 342736	Specifying a rule within the policy script will set the scheduling
ETrack: 415320	B2D file grows larger than configured Maximum Size
ETrack: 417707	BEMCMD: is unable to select B2D Media to Erase
ETrack: 416116	Time update added to erase job to prevent stalling
ETrack: 430413	Can't backup to an HP WORM Tape
ETrack: 428270	Patching can overwrite the RAWS.MSP
ETrack: 422082	Large handle leak in beremote when backing up data on an MSCS cluster
ETrack: 541966	RAWS.MSP is not being updated properly
ETrack: 569132	Security Update March 2006
ETrack: 577241	BE Server Service will not start if HotFix 26 is applied to media server with option licensing
ETrack: 626252	SYNTH : Synth full is much smaller than baseline
ETrack: 638668	Tenable RPC Security Update

Products Applied:
Backup Exec for Windows Servers 10.0, 10.0 5520, 10.0 5520 SP1, 10.0 5520 SP2

Last Updated: August 28 2007 07:17 PM GMT
Expires on: 08-27-2008

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Backup Exec for Windows Servers
Agent For Exchange: Backup-Restore
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