Document ID: 289819
http://support.veritas.com/docs/289819
E-Mail this document to a colleague
http://support.veritas.com/docs/289819
E-Mail this document to a colleague
After redirecting the restore of placeholders with Backup Exec 10.0.5520 (HF 10), 10.0.5629, 11.0.6235, or 11.0.7170 the placeholders do not function.
Details:
This is a known issue with Backup Exec 10.0.5520 (HF 10) ,
10.0.5629, 11.0.6235, and 11.0.7170. This issue was introduced by Hotfix 10 for
Backup Exec 10.0.5520. This was put in place to prevent an error when
redirecting mount points and reparse tags. In the case of Enterprise Vault, this
prevents the functioning of Enterprise Vault Placeholders which have been
restored to a redirected location.
Workaround:
Restoration of the placeholders to the original location allows for proper functioning of the placeholders.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Note:
Please refer to the related documents below to confirm compatibility of the Backup Exec agent with File System Archiving (FSA).
Workaround:
Restoration of the placeholders to the original location allows for proper functioning of the placeholders.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Note:
Please refer to the related documents below to confirm compatibility of the Backup Exec agent with File System Archiving (FSA).
Supplemental Material:
| System: Ref.# | Description |
| ETrack: 1074912 | EV Placeholders cannot be restored by BEWS |
Products Applied:
Backup Exec for Windows Servers 10.0 5520, 10.0 5520 SP1, 10.0 5520 SP2, 10d (10.1) 5629, 10d (10.1) 5629 SP1, 10d (10.1) 5629 SP2, 10d (10.1) 5629 SP3, 11d (11.0) 7170
Enterprise Vault for File System Archiving 6.0 SP2, 6.0 SP3, 6.0 SP4, 7.0, 7.0 SP1
Backup Exec for Windows Servers 10.0 5520, 10.0 5520 SP1, 10.0 5520 SP2, 10d (10.1) 5629, 10d (10.1) 5629 SP1, 10d (10.1) 5629 SP2, 10d (10.1) 5629 SP3, 11d (11.0) 7170
Enterprise Vault for File System Archiving 6.0 SP2, 6.0 SP3, 6.0 SP4, 7.0, 7.0 SP1
Last Updated: September 04 2008 08:15 PM GMT
Expires on: 365 days from publish date
Subscribe to receive critical updates about this document
Expires on: 365 days from publish date
Subscribe to receive critical updates about this document
Subjects:
Backup Exec for Windows Servers
Application: Documentation
Enterprise Vault for File System Archiving
Restoring: Documentation
Backup Exec for Windows Servers
Application: Documentation
Enterprise Vault for File System Archiving
Restoring: Documentation
Languages:
English (US)
English (US)
Operating Systems:
Windows 2000
Windows 2000
Advanced Server SP2, Advanced Server SP3, Advanced Server SP4, Datacenter Server SP2, Datacenter Server SP3, Datacenter Server SP4, Server SP2, Server SP3, Server SP4
Windows Server 2003
Enterprise SP2, Enterprise Server, Enterprise ServerSP1, R2, Standard Server SP1, Standard Server SP2
Symantec World Headquarters:
20330 Stevens Creek Blvd. Cupertino, CA 95014
World Wide Web: http://www.symantec.com,
Tech Support Web: http://entsupport.symantec.com,
E-Mail Support: http://seer.entsupport.symantec.com/email_forms,
FTP: ftp://ftp.entsupport.symantec.com or http://ftp.entsupport.symantec.com
20330 Stevens Creek Blvd. Cupertino, CA 95014
World Wide Web: http://www.symantec.com,
Tech Support Web: http://entsupport.symantec.com,
E-Mail Support: http://seer.entsupport.symantec.com/email_forms,
FTP: ftp://ftp.entsupport.symantec.com or http://ftp.entsupport.symantec.com
THE INFORMATION PROVIDED IN THE SYMANTEC SOFTWARE KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. SYMANTEC SOFTWARE DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL SYMANTEC SOFTWARE OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES,EVEN IF SYMANTEC SOFTWARE OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.