Document ID: 289815
http://support.veritas.com/docs/289815
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http://support.veritas.com/docs/289815
E-Mail this document to a colleague
Access denied is reported while running backups to disk, or restores from tape, of Exchange 2003 from an x64 bit media server.
Exact Error Message
Access Denied. Cannot backup directory Mailbox Store and its subdirectories.
Access Denied. Cannot backup directory Mailbox Store and its subdirectories.
Details:
Confirm the following before implementing the workaround below:
Cause:
The 64 bit version of EDBProv.dll is being copied into the (x86) Program Files instead of the 32 bit version.
Note:
The default location EDBProv.dll is C:\Program Files (x86)\Symantec\Backup Exec.
There are two instances of the EDBProv.dll on the media server. This only effects the one that is located in (x86) program files.
Workaround:
1. Stop the Backup Exec services on the x64 bit media server.
2. Rename the EDBProv.dll located in C:\Program Files (x86)\Symantec\Backup Exec directory
3. Copy the EDBProv.dll from the C:\Program Files\Symantec\Backup Exec\ directory on the remote Exchange server into the directory mentioned above on the media server.
4. Re-start the Backup Exec services on the media server.
Permanent Fix:
This issue has been resolved in hotfix 14 for Backup Exec version 11d 7170. See related document to obtain this fix.
Confirm the following before implementing the workaround below:
- Backup Exec is installed on an x64 bit OS
- Backup Exec is protecting a 32 bit Exchange 2003 server
- Hotfix 4 for Backup Exec 11d 7170 has been applied to the media server and Exchange server (file version: 11.0.7170.4)
- SGMON output of BEREMOTE reports: BEREMOTE: REM_PROV:could not create edb provider. (See related docs on how to run SGMON)
Cause:
The 64 bit version of EDBProv.dll is being copied into the (x86) Program Files instead of the 32 bit version.
Note:
The default location EDBProv.dll is C:\Program Files (x86)\Symantec\Backup Exec.
There are two instances of the EDBProv.dll on the media server. This only effects the one that is located in (x86) program files.
Workaround:
1. Stop the Backup Exec services on the x64 bit media server.
2. Rename the EDBProv.dll located in C:\Program Files (x86)\Symantec\Backup Exec directory
3. Copy the EDBProv.dll from the C:\Program Files\Symantec\Backup Exec\ directory on the remote Exchange server into the directory mentioned above on the media server.
4. Re-start the Backup Exec services on the media server.
Permanent Fix:
This issue has been resolved in hotfix 14 for Backup Exec version 11d 7170. See related document to obtain this fix.
Supplemental Material:
| System: Ref.# | Description |
| ETrack: 1074701 | GRT: Access denied on B2D backups or restore from tape from an x64 bit media server. |
Products Applied:
Backup Exec for Windows Servers 11d (11.0), 11d (11.0) 7170
Backup Exec for Windows Servers 11d (11.0), 11d (11.0) 7170
Last Updated: June 30 2008 03:18 PM GMT
Expires on: 08-12-2008
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Expires on: 08-12-2008
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Subjects:
Backup Exec for Windows Servers
Agent For Exchange: Backup-Restore
Backup Exec for Windows Servers
Agent For Exchange: Backup-Restore
Languages:
English (US)
English (US)
Operating Systems:
Windows Server 2003
Windows Server 2003
DataCenter, DataCenter (x64), DataCenter SP1(x64), Enterprise (x64), Enterprise SP1(x64), Enterprise Server, Standard Server, Standard Server(x64)
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World Wide Web: http://www.symantec.com,
Tech Support Web: http://entsupport.symantec.com,
E-Mail Support: http://seer.entsupport.symantec.com/email_forms,
FTP: ftp://ftp.entsupport.symantec.com or http://ftp.entsupport.symantec.com
20330 Stevens Creek Blvd. Cupertino, CA 95014
World Wide Web: http://www.symantec.com,
Tech Support Web: http://entsupport.symantec.com,
E-Mail Support: http://seer.entsupport.symantec.com/email_forms,
FTP: ftp://ftp.entsupport.symantec.com or http://ftp.entsupport.symantec.com
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