Document ID: 289709
http://support.veritas.com/docs/289709
E-Mail Colleague IconE-Mail this document to a colleague

After an upgrade to Backup Exec 11d or 12.x from a previous version,the backup of the local server fails with the error "The media server was unable to connect to the Remote Agent on machine servername.The media server will use the local agent to try to complete the operation"

Exact Error Message
Final error: 0xe000846b - The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent.
Make sure that the correct version of the Remote Agent is installed and running on the target computer.


Details:

After an upgrade to Backup Exec 11d or 12.x from a previous version of Backup Exec, the backup of the local server fails with the following error (Figure 1):

Figure 1
 

When the properties page of the backup job is checked, there are two entries for the local server: one with System State selected and another with the rest of the other resources (Figure 2):

Figure 2
 


Cause:

In Backup Exec 11d, the System State selection has been separated from Shadow Copy components selection and is displayed as a separate resource. In previous versions of Backup Exec, System State selection was a part of the Shadow Copy Components resource.

Resolution:

To resolve this error perform either of the following solutions:

Solution 1:

1) Within the Backup Exec console go to the Job Setup section.
2) Edit the Selection List of the affected job.
3) Deselect the System State and reselect it.
4) Submit the job.

Solution 2:
Delete the existing backup job and create a new job.


Supplemental Material:

System: Ref.#Description
Error Code: 0xe000846b The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent.


Products Applied:
 Backup Exec for Windows Servers 11d (11.0), 11d (11.0) 6235, 11d (11.0) 7170, 11d (11.0) 7170 SP1, 11d (11.0) 7170 SP2, 12.0
 Backup Exec for Windows Small Business Server Standard 11d(11.0), 11d(11.0) 6235, 11d(11.0) 7170

Last Updated: September 24 2009 07:29 PM GMT
Expires on: 09-24-2010
Subscribe Via E-Mail IconSubscribe to receive critical updates about this document

Subjects:
 Backup Exec for Windows Servers
   Operating System: Backup
Backup Exec for Windows Small Business Server Standard
   Operating System: Backup

Languages:
 English (US), French, German

Operating Systems:
Windows 2000

Advanced Server SP4, Server SP4

Windows Server 2003

Enterprise (IA64), Enterprise (x64), Enterprise SP1(IA64), Enterprise SP1(x64), Enterprise SP2, Enterprise Server, Enterprise ServerSP1, R2, Standard Server, Standard Server SP1, Standard Server SP2, Standard Server(x64), Storage Server, Storage Server SP1, Storage Server SP2

Windows Small Business Server 2003

Premium Edition, Premium Edition R2, Premium Edition SP1, Standard Edition, Standard Edition R2, Standard Edition SP1, Standard Edition SP2