Symantec Backup Exec 10.x and 11d for Windows Servers: Summary Information for Synthetic Backup Issues

Document ID: 289153
http://support.veritas.com/docs/289153

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Details:

What versions of Backup Exec are affected by this software alert:

Backup Exec 10.0 for Windows Servers revision 5484

Backup Exec 10.0 for Windows Servers revision 5520

Backup Exec 10d for Windows Servers revision 5629

Backup Exec 11d for Windows Servers revision 6235 (both 32bit and x64bit Media servers)

Backup Exec 11d for Windows Servers revision 7170 (both 32bit and x64bit Media servers)

Permanent hotfix resolutions are available for the affected versions as follows:

Backup Exec 10.0 for Windows Servers revision 5484

http://support.veritas.com/docs/289170

Backup Exec 10.0 for Windows Servers revision 5520

http://support.veritas.com/docs/289182

Backup Exec 10d for Windows Servers revision 5629

http://support.veritas.com/docs/289185

Backup Exec 11d for Windows Servers revision 6235

http://support.veritas.com/docs/303030

Backup Exec 11d for Windows Servers revision 7170

http://support.veritas.com/docs/303031

Issues resolved by the listed hotfixes:

Backup Exec 10.0, 10d and 11d

1. Synthetic Incremental Backup job could miss folders if there are certain changes made to the hierarchal folder structure of a volume. (See article http://support.veritas.com/docs/289256 )

Backup Exec 11d revision 7170 only

1. Synthetic Full or Incremental backup operation could miss files and folders with double-byte count properties. (See article http://support.veritas.com/docs/289267 )

2. The Job Engine service will crash at the end of the backup set if it contains a server that has a double hyphen (--) in the server name. (See article http://support.veritas.com/docs/289238 )

Which files does this hotfix replace?

After installing this hotfix, the version of the installed files will change as indicated in the table below.

File versions are as indicated for the Backup Exec Media Servers (by default):

C:\Program Files\Symantec\Backup Exec\

For Symantec Backup Exec 10.0 revision 5484:

File Name	Version
BECATSRV.DLL	10.0.5484.39
IMAGEBASEDFHPLUGIN.DLL	10.0.5484.39
SYNTHETIC.DLL	10.0.5484.39

For Symantec Backup Exec 10.0 revision 5520:

File Name	Version
BECATSRV.DLL	10.0.5520.36
IMAGEBASEDFHPLUGIN.DLL	10.0.5520.36
SYNTHETIC.DLL	10.0.5520.36

For Symantec Backup Exec 10d revision 5629:

File Name	Version
BECATSRV.DLL	10.1.5629.48
IMAGEBASEDFHPLUGIN.DLL	10.1.5629.48
SYNTHETIC.DLL	10.1.5629.48

For Symantec Backup Exec 11d revision 6235:

File Name	Version
BECATSERVER.EXE	11.0.6235.23
BECATSRV.DLL	11.0.6235.23
DB2FHPLUGIN.DLL	11.0.6235.23
IMAGEBASEDFHPLUGIN.DLL	11.0.6235.23
ORACLEFHPLUGIN.DLL	11.0.6235.23
SYNTHETIC.DLL	11.0.6235.23

For Symantec Backup Exec 11d revision 7170:

File Name	Version
BECATSERVER.EXE	11.0.7170.7
BECATSRV.DLL	11.0.7170.7
BEIMAGE.DLL	11.0.7170.7
BENGINE.EXE	11.0.7170.7
DB2FHPLUGIN.DLL	11.0.7170.7
IMAGEBASEDFHPLUGIN.DLL	11.0.7170.7
ORACLEFHPLUGIN.DLL	11.0.7170.7
SYNTHETIC.DLL	11.0.7170.7

Special Installation Instructions

This section contains additional installation instructions for installing this hotfix.

Microsoft Cluster:
This hotfix must be installed on all nodes of the cluster. After installing this hotfix on the primary node, use the cluster administrator to move the BEWS group to the failover node, and run the installation again for each node of the cluster.

SAN Storage Option (SSO):
Before installing this hotfix on a Backup Exec 11d media server that is using the SSO option first make sure that there are no backup or restore operations running on any of the media servers in the SAN. Apply the hotfix to the primary SAN SSO server first then to all of the secondary servers.

Central Administration Servers:
Before installing this hotfix on a Backup Exec 11d Central Administration Server (CAS), communication must be disabled between the CAS and all Managed Media Servers (MMS):

1. Open the Backup Exec User Interface

2. Click Media Servers

3. Right-click on each MMS and clear the Communication Enabled check box

After the hotfix is installed, enable communication between the CAS and all MMSs:

1. Open the Backup Exec User Interface

2. Click Media Servers

3. Right-click on each MMS and select the Communication Enabled check box

Agent for R/3 for Oracle (both 32bit and x64bit):
After installing this hotfix to the Backup Exec 11d media server, you must reinstall the "Remote Agent for Windows Servers" to all SAP R/3 computers being protected by Backup Exec.
To reinstall the Remote Agent, type the following from the SAP R/3 server:

msiexec.exe /p "<path>\SAPR3.msp" REINSTALL=ALL REINSTALLMODE=omus

Note 1: <path> = The path to the \Backup Exec\NT\Agents\R3 directory on the Backup Exec media server.

Note 2: This hotfix can only patch previous installations of the Backup Exec Agent for R/3 for Oracle (it does not patch the original installation source files for the Agent for R/3 for Oracle). This hotfix places a "patch" file (SAPR3.msp) in the \Backup Exec\NT\Agents\R3 directory on the media server. If installing the Backup Exec Agent for R/3 for Oracle to additional SAP R/3 computers in the future, run the command above after the initial agent installation to install the patch.

LiveUpdate Installation Procedure (for Backup Exec 11d only):

To install this hotfix on a media server using LiveUpdate, within the Backup Exec console go to 'Tools > LiveUpdate'. By default LiveUpdate will be launched in Express mode and after clicking next any available patches will be installed.
In order to see the hotfix(s) that are available first and then choose which to install, it is necessary to change the mode from Express to Interactive.
To do this, go to 'Options > Configure' on the initial LiveUpdate screen and change the install mode. The Interactive mode will also allow more details to be seen about each available update before it is installed.

Uninstall Information for Hotfixes:

Backup Exec 10.0 and 10d for Windows Servers
The hotfixes cannot be uninstalled.

Backup Exec 11d for Windows Servers
The hotfixes can be uninstalled from Add/Remove Programs.

Supplemental Material:

System: Ref.#	Description
ETrack: 1064837	CAICOSHF: a sub folder is missing from the restore-selection of a Synthetic backup
ETrack: 1064838	CAICOSMP1HF: a sub folder is missing from the restore-selection of a Synthetic backup
ETrack: 1064840	CAICOSMP2HF: a sub folder is missing from the restore-selection of a Synthetic backup
ETrack: 1064845	CRETEHF: a sub folder is missing from the restore-selection of a Synthetic backup
ETrack: 1060837	ELBA: Synthetic backup misses some files and folders with double-byte count properties
ETrack: 1054079	ELBAHF: a sub folder is missing from the restore-selection of a Synthetic backup
ETrack: 988957	ELBA: Bengine.exe is crashing in BeCatSrv at the end of some remote machine backups

Products Applied:
Backup Exec for Windows Servers 10.0, 10.0 5484, 10.0 5484 SP1, 10.0 5484 SP2, 10.0 5484 SP3, 10.0 5484 SP4, 10.0 5484 SP5, 10.0 5520, 10.0 5520 SP1, 10.0 5520 SP2, 10d (10.1), 10d (10.1) 5629, 10d (10.1) 5629 SP1, 10d (10.1) 5629 SP2, 10d (10.1) 5629 SP3, 11d (11.0), 11d (11.0) 6235, 11d (11.0) 7170

Last Updated: June 06 2008 08:08 PM GMT
Expires on: 06-11-2008

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Subjects:
Backup Exec for Windows Servers
Application: Backup, Restore, Troubleshooting
Publishing Status: Techalert

Languages:
Russian, English (US), French, German, Spanish, Italian, Japanese, Chinese, Korean

Operating Systems:
Windows 2000

Advanced Server, Advanced Server SP1, Advanced Server SP2, Advanced Server SP3, Advanced Server SP4, Advanced Server Windows Powered, Advanced Server Windows Powered SP1, Advanced Server Windows Powered SP2, Advanced Server Windows Powered SP3, Advanced Server Windows Powered SP4, Datacenter Server, Datacenter Server SP1, Datacenter Server SP2, Datacenter Server SP3, Datacenter Server SP4, Professional, Professional SP1, Professional SP2, Professional SP3, Professional SP4, SAK, Server, Server SP1, Server SP2, Server SP3, Server SP4, Server Windows Powered, Server Windows Powered SP1, Server Windows Powered SP2, Server Windows Powered SP3, Server Windows Powered SP4

Windows NT

4.0 Server, 4.0 Server SP6, 4.0 Server SP6a, 4.0 Workstation SP6a

Windows NT Small Business Server

2000, 4.5

Windows XP

Home 5.1, Home 5.1 SP1, Home 5.1 SP2, Pro 5.1, Pro 5.1 64 bit SP1, Pro 5.1 64 bit SP2, Pro 5.1 64-bit, Pro 5.1 SP1, Pro 5.1 SP2

Windows Server 2003

DataCenter, DataCenter (IA64), DataCenter (x64), DataCenter SP1, DataCenter SP1(IA64), DataCenter SP1(x64), DataCenter SP2, Enterprise (IA64), Enterprise (x64), Enterprise SP1(IA64), Enterprise SP1(x64), Enterprise SP2, Enterprise Server, Enterprise ServerSP1, R2, Standard Server, Standard Server SP1, Standard Server SP2, Standard Server(x64), Storage Server, Storage Server SP1, Storage Server SP2, Web Server, Web Server SP1, Web Server SP2

Windows Small Business Server 2003

Premium Edition, Premium Edition R2, Premium Edition SP1, Standard Edition, Standard Edition R2, Standard Edition SP1, Standard Edition SP2

Windows Vista

Business (x64) 6.0.6000, Enterprise 6.0.6000, Ultimate (x64) 6.0.6000

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