Document ID: 288444
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Unable to kill Symantec Backup Exec for Windows Servers (BEWS) processes on a system running Symantec AntiVirus Corporate Edition 10.x
Details:

Cause:

The Backup Exec processes may be blocked by Symantec AntiVirus Tamper Protection. Tamper Protection is a new feature in Symantec AntiVirus Corporate Edition 10.x and Symantec Client Security 3.x. Tamper Protection provides real-time protection for Symantec applications. It prevents Symantec processes and internal objects from being attacked or affected by non-Symantec processes such as worms.


When the Backup Exec processes are blocked by Tamper Protection, the server application log reports the following Event ID:

Event ID 45:
SYMANTEC TAMPER PROTECTION ALERT
Target:  C:\Program Files\Symantec\Backup Exec\((BEWS PROCESS))
Event Info:  Suspend Thread
Action Taken:  Blocked


Workaround:
To resolve this issue, disable Symantec Tamper Protection:
1. Perform the following:
On a client installation: Right-click a server or server group, and then click All Tasks > Symantec AntiVirus > Client Tamper Protection Options.
On a server installation: Right-click a server or server group, and then click All Tasks > Symantec AntiVirus > Server Tamper Protection Options.

2. Uncheck Enable tamper protection. (Figure 1)

Figure 1
 

For additional information refer to the following document:
Document URL:  http://entsupport.symantec.com/docs/n2005033111081548


Supplemental Material:

System: Ref.#Description
ETrack: 1175320 If Symantec anti virus is installed, then user is not able to kill any BE processes from task manager.
Event ID: 45 SYMANTEC TAMPER PROTECTION ALERT

Products Applied:
 Backup Exec for Windows Servers 10d (10.1), 10d (10.1) 5629, 11d (11.0), 11d (11.0) 6235, 11d (11.0) 7170, 12.0, 12.5
Last Updated: October 01 2009 04:31 AM GMT
Expires on: 10-01-2010
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Subjects:
 Backup Exec for Windows Servers
   Application: Troubleshooting

Languages:
 English (US)

Operating Systems:
Windows 2000

Advanced Server, Datacenter Server, Server

Windows Server 2003

DataCenter, Enterprise Server, R2, Standard Server