Document ID: 288442
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After upgrading Backup Exec for Windows Servers with Desktop and Laptop Option (DLO) to version 11d build 7170 the Backup Exec DLO Administration Service will not start.
Exact Error Message
Failed to recover database. Error:0x00000007

Details:
The error that shows in the DLOAdminsvcu.log is "Failed to recover database. Error:0x00000007".  The DLOAdminsvcu.log is located on the DLO Media Server in the X:\Program Files\Symantec\Backup Exec\DLO\Logs Folder.

Resolution:

This issue has been fixed in Hotfix 32 for Backup Exec 11d (build 7170).  To obtain this Hotfix, either run LiveUpdate on the media server or manually download it per the information contained in the following:

Symantec Backup Exec (tm) 11d (11.0) for Windows Servers revision 7170 Hotfix 32 DLO, CASO and NDMP Related Issues
 http://support.veritas.com/docs/295153



Supplemental Material:

System: Ref.#Description
ETrack: 1035485 BE DLO Admin Service will not start after upgrading to 11.d 7170
UMI: V-139-57364-16 Operation aborted. ADODBError- com_error foundationerror=80040e2f

Products Applied:
 Backup Exec 10d (10.1) 5629 SP3, 11d (11.0), 11d (11.0) 6235, 11d (11.0) 7170
Last Updated: January 18 2010 11:37 PM GMT
Expires on: 365 days from publish date
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Subjects:
 Backup Exec
   Application: Desktop And Laptop Option

Languages:
 Russian, English (US), French, German, Spanish, Italian, Japanese, Chinese, Korean

Operating Systems:
Windows 2000

Advanced Server, Server

Windows Server 2003

Enterprise Server, Standard Server